Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Nov 10, 2025
Beautiful Maui getaway
This resort is pricey, but beautiful. The pool area is set up with several different areas to prevent overcrowding. The room was clean and well appointed, the bed was comfortable, and the walk in shower was so nice. There is a shopping center in walking distance as well as several oceanfront restaurants with nice happy hour offerings from 3-5pm. The resort view is lovely even without ocean as the foliage is so pretty - beautiful tropical flowers, coconut & papaya trees. Evening on the room’s balcony was wonderful. The hotel is on a beautiful stretch of beach. If you have the energy, you can take a short walk down to black rock for a delightful snorkel experience - saw sea turtles and tropical fish every day. The staff at this hotel is fabulous - friendly, great service from everyone from check in & room care to check out! It was overall an amazing experience.
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Nov 07, 2025
Most beautiful luxury resort I have ever stayed at. I highly recommend it.
We stayed in the HOKUPA'A tower with the Lanai Experience. The entire resort was recently renovated and every part of it was absolutely gorgeous. We had a guest room with ocean views & also overlooking the beautiful pools. Customer service was impeccable at every level. I would highly recommend this resort to anyone who would like a stay at a luxury resort. It was my 20th trip to Hawaii & this was by far the best resort I have stayed at.
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Oct 31, 2025
Great staff!
Had an amazing day at The Westin Maui! We spent the day enjoying their beautiful pools and relaxing in the stunning surroundings. We had a small mix-up with our day pass, but the staff went above and beyond to make things right and ensure we had the best experience possible. Their kindness and professionalism truly made our visit fantastic. We’d absolutely love to come back!
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Oct 30, 2025
Terrible customer service at pool bar by James.
Wow! James at the pool bar could not have been more rude! I tried to order a dessert from him and he told me I had to go order it elsewhere. Am I not at a resort?! Is he not a server? Is this not his job? This hotel should be ashamed of themselves. What terrible customer service. I will never be staying at this establishment again. Maybe they need to train the employees properly.
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Oct 19, 2025
Pick a different property
Not at the level of Westin Hotels. Basic rooms, not well run and poor communication/resolution from Manager. Bonvoy Members will be disappointed in regards to benefits not extended.