The Westin Maui Resort and Spa Ka'anapali

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6842 reviews

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  Amazing Resort operated by Amazing People

  I love staying at this hotel. You are greeted with a Hawaiian lei at checkin. The staff is friendly, caring and professional. The rooms are a bit small but very modern and comfortable and the grounds are absolutely beautiful. The one criticism I had in the past was that they kept their pools Frigid! However, I was prompted to write this review because the pools are now at a very comfortable temperature and for me, this makes Westin Maui a big 5 stars!!!

  Feb 07, 2026
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  Beautiful grounds and pools at the Westin Maui Resort

  My wife and I had a wonderful time at the Westin resort. The grounds and pool area are beautiful. With streams and waterfalls flowing from one pool to another. Beverage and food service at the pools was very good. W were in the older Ocean Tower rooms. Elaine at the front desk was excellent. Very welcoming and went out of her way to put us in a higher floor room with a clear view. We were on the 11th floor with a view of the mountain(inland) side of the hotel. The green mountain and golf courses are beautiful and offered a different area view than only the ocean side. Restaurants were good with live music during dining hours. The food was good, the menu seemed typical of all the restaurants on the beach. There is also an on property market for takeout pizza, poke bowls etc. Very handy for lunch at the pool. There is also a full Starbucks on the property. The beach is very soft and large. The sand was clean and very soft. There was a monk seal napping on the beach, turtles, and whales visible from the beach. At checkout Dawn at the desk provided us with a key to a hospitality room to change and clean up from the pool after checking out of the room. She also gave us a key and suggested we look at the rooms in the newer tower for a possible future trip We would definitely return to the Westin Resort.

  Feb 06, 2026
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  Transactional - not hospitable - and completely insulting lack of care for our honeymoon

  As avid travelers and Marriott Platinum members, we chose The Westin Kā‘anapali Ocean Resort Villas for our honeymoon expecting a level of service and experience that matched both the Westin brand and the nightly rate, which exceeded $700 value nightly. Unfortunately, our stay fell far short of expectations and ultimately felt more transactional than hospitable. From the start, the experience lacked the warmth and attentiveness that should define a Hawaiian resort. Despite noting our honeymoon and Platinum status in our reservation, and having many emails exchanged with the concierge team prior to arrival, there was no welcome amenity or even a meaningful acknowledgment note upon arrival. Our emails with questions about the resort and area stopped being replied to before our arrival, despite follow ups! Our only positive recognition was a room upgrade, which comes standard with our platinum status, and which we appreciated, but it did little to offset the overall lack of personalized service. It didn’t feel like we got the upgrade because of our honeymoon and that felt like a special slap in the face. Operationally, several moments stood out for the wrong reasons. Within minutes of leaving our beach chairs to visit the pool bar roughly 25 feet away, a note was placed on our chairs indicating they could be cleared within an hour. To be specific, we went to the bar at 10:02 and the note was left on our chair at 10:09 while we waited for our food to be made. We are within view of our seats and spending $100+ on your food and drinks. It felt unnecessarily rigid, insulting and indicative of a resort prioritizing cheap profit focused rules over guest experience. A complete cheating on the concept of hospitality. Then in the reverse, other good policies were completely ignored. The adults-only pool was frequently used by children while staff remained disengaged, and the mothers of these children was even vaping openly without intervention. A complete mismatch of the clientele we would expect to be surrounded by at a Westin. For a resort positioning itself at this price point, the lack of enforcement of basic policies was surprising, and then the insulting warning of a paying guest for an unnecessary policy just completely broke my impression of this place. The cultural experience of Hawai’i also felt diluted. We were welcomed with inexpensive shell leis rather than traditional flower leis, which contributed to the sense that the property has shifted toward a more corporate, standardized atmosphere and away from the authentic spirit of Hawai‘i. I am sad for anyone that doesn’t get to visit as often as us, that this is their experience. This is not how Hawai’i should be experienced. Service breakdowns extended beyond the physical property. The off-site concierge team provided poor pre-arrival support, and our “priority” email did not arrive until the day after we checked in, making it impossible to take advantage of the advertised discounted dining offers the first evening. When we asked concerige about a correction to our bill, they sent us to the front desk, who then, physically laughed and said we had to go back to concerige and make them do it. No one wanted to take responsibility or fix the problem. Another indicator of a hotel that is more about profits and standards than hospitality and with employees lacking genuine care and passion for their guests. Additionally, the resort lacked a variety of on-site activities or meaningful programming that might justify the premium pricing or enhance the overall stay. With no beach yoga or fresh flower lei making (they only had dry flower leis) it was a disappointment. In short, while the room itself was good with a good view, the broader experience felt impersonal and underwhelming for the price. We have received more attentive service at lower-tier Marriott properties, or other Westin’s, which made the disconnect even more noticeable. At this price point, there are other Maui resorts that offer both elevated service and a stronger sense of place. For travelers deciding where to invest in a special trip or milestone celebration, we would recommend considering the Wailea Beach Resort which we have loved in years past where guests feel genuinely welcomed, seen, and cared for.

  Feb 05, 2026
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  Paradise with issues...

  First off, the Resort is a wonderful little Maui Hawaiian paradise. The grounds, with multiple pools (one for kiddies) and the landscaping are superb. The resort has a spectacular Luau-- said to be the best on the Island. There are a few surprising issues, however, which are annoying. One, the lack of a real room service-- with the food more like hospital cafeteria fare than a four star hotel. We ordered a pancake breakfast-- it arrived in a fast food foam box, with three cold pancakes, no butter, and clearly high fructose 'maple syrup.'The odd thing is that the pool side (drab) food was also delivered in the fast food boxes. The second big issue is the beds-- the mattress was so soft that it was difficult to get out of bed-- and gave us back aches. One other note--the prices for everything from $3 bottled water to $300 massages and facials--are what you expect. However, shop around for deals on rooms and packages--the prices vary widely. We suffered pool side as another couple told us (like a TV commercial) that they'd paid a couple thousand dollars less than us with a package deal from Costco! However, even all of the above, it is a wonderful get away to a spot of paradise.

  Jan 31, 2026
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  Beautiful weather and scenery!

  Wife and I decided to come here on a quick whim. Thank You Bonvoy! Our stay in Maui at the Westin was absolutely unforgettable, with beautiful surroundings, a relaxing atmosphere, and exceptional service throughout. A special thank you to Giadee, whose friendly smile and warm hospitality truly made us feel at home from the moment we arrived. Experiences like hers are why we’re already dreaming about our next visit back to this incredible place. It’s nice to know we can go so far and receive a warm reception where people are all so friendly. 🌴✨

  Jan 30, 2026