The Westin Maui Resort and Spa Ka'anapali

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6839 reviews

• 

  Paradise with issues...

  First off, the Resort is a wonderful little Maui Hawaiian paradise. The grounds, with multiple pools (one for kiddies) and the landscaping are superb. The resort has a spectacular Luau-- said to be the best on the Island. There are a few surprising issues, however, which are annoying. One, the lack of a real room service-- with the food more like hospital cafeteria fare than a four star hotel. We ordered a pancake breakfast-- it arrived in a fast food foam box, with three cold pancakes, no butter, and clearly high fructose 'maple syrup.'The odd thing is that the pool side (drab) food was also delivered in the fast food boxes. The second big issue is the beds-- the mattress was so soft that it was difficult to get out of bed-- and gave us back aches. One other note--the prices for everything from $3 bottled water to $300 massages and facials--are what you expect. However, shop around for deals on rooms and packages--the prices vary widely. We suffered pool side as another couple told us (like a TV commercial) that they'd paid a couple thousand dollars less than us with a package deal from Costco! However, even all of the above, it is a wonderful get away to a spot of paradise.

  Jan 31, 2026
• 

  Beautiful weather and scenery!

  Wife and I decided to come here on a quick whim. Thank You Bonvoy! Our stay in Maui at the Westin was absolutely unforgettable, with beautiful surroundings, a relaxing atmosphere, and exceptional service throughout. A special thank you to Giadee, whose friendly smile and warm hospitality truly made us feel at home from the moment we arrived. Experiences like hers are why we’re already dreaming about our next visit back to this incredible place. It’s nice to know we can go so far and receive a warm reception where people are all so friendly. 🌴✨

  Jan 30, 2026
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  Exceptional property and staff!!! Highly recommend.

  This is one of my favorite properties in all of Maui. The staff is amazing, the beach is perfect. Lots of dining options especially because it's right next to Whalers Village outdoor shopping mall. I love that beach tower AKA whole Hokupaa experience. If you stay in this Tower you get daily breakfast and full access to the private Lanai with the beautiful cocktail pool. Full bar and cool activities daily with nightly hors d'oebs and dessert. The views are better and it's worth the upgrade in my opinion. I've been coming here since 2020. All of this staff is absolutely amazing, so many cool animals from the fish to the flamingos to the parrots on the property. They let you feed the fish every morning around 9:30 or 10:00 a.m. It has fun water slides for the kids and adults. The one thing I wish it did have was a swim aqua bar. Beautiful waterfalls and lots of activities on site. Throw a rock distance from the famous Black Rock. Lots of sea turtles and snorkeling. The catamarans pull up right in front of the resort for daily activities from whale watching to sunset cruises. This place really has it all, other than a kids club. I really wish there was a kids club for some adult time that was complimentary especially considering the price. Part of why I started going to four seasons maui was the kids club. Overall this is a beautiful pristine property in one of the best locations in all of Maui. Highly recommend.

  Jan 30, 2026
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  Amenities

  Just a shoutout to the manager, Gianna (sp) and Matthew in Amenities for arranging a welcoming gift of Prosecco and a little cake for my brother’s 75th birthday. Thanks to both of you!

  Jan 27, 2026
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  Our Top Shelf Maui Experience with Dining, Shopping & MORE!

  The location of this hotel is perfect for spending time on the Ka'anapali Beach side (almost like Waikiki Beach vibe except on a chill level). Immediately when we arrived, the valet service asked to assist with our bags, they were awesome. The atmosphere was really popping when we arrived, they had Hawaiian music playing, hula dancers and it was really festive and decorated beautifully for Christmas. When we entered near the reception desk, we were greeted by our Hokupa'a representative who walked us to the Lana'i experience private registration area. If you are staying at the hotel, the Hokupa'a Tower is the best experience and make sure your room includes the "Lana'i Experience" as it means your own private lounge and experience with bites at breakfast & dinner along with unlimited snacks throughout the day. This in itself, saved SO MUCH MONEY. We love savings! The hotel is clean, modern & staff everywhere are so friendly. The ladies at the Lounge are very "above & beyond", I wish I could remember their names, but they remembered our names every day! I do remember a lady named, Caroline who checked us in, her customer service was really above & beyond. Loved her. Also, another lady that worked the front desk, long black hair and cutest dresses, she was fabulous too! This is our go-to hotel in Maui, non-negotiable, we love it. Additionally, they have a huge arcade (great for adults too), and phenomenal shopping & dining right next door to the hotel! Lastly, the pools are excellent, beach right out front of the hotel, we went twice in 2025 and we'll be back often again in 2026.

  Jan 20, 2026