The Westin Maui Resort & Spa, Ka anapali

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6878 reviews

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  Beautiful hotel with pristine beach

  Beautiful hotel with pristine beach we stayed in the premium tower of the resort and had a beautiful, very clean and spacious room and bathroom. The breakfast that was included with our booking at the Lenai was very good with a lovely view of the ocean. Unfortunately it had a huge problem with birds that were all over the restaurant steeling food from plates as you tried to eat and pooping on the chairs. These bird were a problem during the day in all of the areas where food was served. We also ate at the Beach Bar, Ulu Kitchen and Mahele market and the meals were delicious. The shave ice was a bit crunchy and not smooth like shave ice we had elsewhere on the island. We were able to find deck chairs with umbrellas by the pool each day and enjoyed the waterslide. The pools are looking dated with tiles falling off, faded and a little dirty. The beach was pristine and beautiful but you had to rent chairs and umbrellas starting at over $150 for 2 chairs. We enjoyed the arcade that had a good assortment of games. Shopping next door at Whalers Village was great. We walked down to snorkel at Black Rock which had a nice amount of tropical fish and a couple sea turtles but was super busy with other snorkellers.

  Sep 05, 2026
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  Great hotel but don’t waste your suite night upgrades

  Truly amazing pool, and great food and service poolside. The location next to Whalers Village is excellent — sunset cruises and other activities are right there, and bigger tour companies offer pickup from the hotel if you don’t have a car. My main gripe: if you’re a Bonvoy member, don’t count on your Suite Night Awards here. The hotel wasn’t crowded and had plenty of upgraded rooms available, but they applied my award and gave me the same room category I’d already booked. The hotel itself is hard to reach directly, so I had to go through Marriott corporate to sort it out — and even then only got a basic upgrade (a partial ocean view, at least). Also don’t expect elite status, even Titanium, to get you much here. There’s a nice lounge, but I wasn’t given access despite Titanium status. You do get market credit toward breakfast, but no buffet/lounge access.

  Aug 23, 2026
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  A Birthday Stay to Remember

  We had been looking at Airbnb options for months while planning our trip, so receiving a weeklong stay at the Westin’s newly renovated Hokupa'a Tower as a surprise gift from a family member was an incredible treat. From the moment we arrived, the experience was wonderful. Our ocean-view room was upgraded to an oceanfront room, and the views were absolutely magnificent. We could even watch whales from our balcony! I especially loved the separate lounge area available to guests in the tower, along with the included breakfast and all-day snacks. The evening hors d’oeuvres were so substantial one night that we didn’t even need to go out for dinner. The location is fantastic, with plenty of restaurants and activities within walking distance if you prefer not to explore the rest of the island. Whaler’s Village is also an easy walk and offers additional dining options. One thing to keep in mind is that many of the restaurants are outdoors, so rain can cause some of them to close. Fortunately, we only had one rainy day, and it didn’t last long. The biggest downside for us was the thin walls. We had a family staying next door for the first part of our trip, and they were very early risers. Thankfully, the time difference meant we were already awake, but it did take away from the peacefulness of watching the sunrise. The resort was very crowded during our stay, but because of the location of our room, we never really felt surrounded by too many people. I also can’t speak to the value since we didn’t personally pay for our stay, but I would absolutely pay to return—and I think that says a lot! I was also celebrating a milestone birthday, and the staff went out of their way to make it special. Every staff member we encountered, from the valet and front desk to food service and housekeeping, was friendly and helpful. We never met an unhappy employee, and every need was taken care of throughout our entire week. Overall, it was an amazing stay, and I would happily return to the Westin and Hokupa'a Tower for another Hawaiian getaway!

  Aug 18, 2026
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  Worst Hotel Experience We Have Had in Hawaii

  We had a very disappointing arrival experience. One of the valet staff was extremely rude and, in the process of handling our belongings, damaged them. The situation was made worse by a storm that left the hotel without power. The room was damp with condensation, and uncomfortable. The pool area was also in poor condition following the storm, with visible debris throughout. I had chosen this hotel specifically for the pool for my child, but they did not feel comfortable using it. We also reported a nail sticking upright in the pool, which posed a serious safety hazard and could have injured someone. It took the hotel three days to remove it. Overall, compared to other hotels we have stayed at in Hawaii, this was by far the worst experience we have had.

  Aug 17, 2026
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  Horrible experience.

  Not a great experience. We were hit by the hurricane and lost power for over 12 hours. Other hotels already got their power back. Our rooms feel wet because of the humidity. When we ask the front desk for a time, they can’t give us an answer. They are charging a lot for burgers, dogs, and chicken. Will not be coming back.

  Aug 16, 2026