The Westin Princeville Ocean Resort Villas

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2709 reviews

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  The Marriott Couldn't Care Less About You

  Our experience at the Westin Princeville during the hurricane was incredibly disappointing, and what happened afterward made it substantially worse. Because of the hurricane and resulting conditions on Kauai, we were effectively stranded at the hotel for an additional two days. We had no choice but to extend our stay because travel and road conditions made it impossible for us to leave as planned. I understand that Marriott did not cause the hurricane. I never expected the hotel to somehow be responsible for a natural disaster. What I did expect was a reasonable amount of customer service and empathy toward guests who were literally stuck there through circumstances completely outside their control. Instead, the hotel charged us its disaster rate for the additional nights and, incredibly, also charged us self-parking fees for those extra days—even though our car was effectively immobilized by the debris and conditions and we could not actually use it or leave the property. I specifically asked whether the parking charges could be waived given the circumstances. The response was essentially that because Marriott wasn't responsible for the hurricane, they weren't willing to waive the parking fees. That reasoning completely misses the point. I'm not asking Marriott to pay for a hurricane. I'm asking a luxury resort to show a little discretion and goodwill toward guests who were forced to remain on the property for two additional days and physically could not move their vehicle. Waiving a couple of parking fees would have been an incredibly simple gesture that would have demonstrated that Marriott actually cared about the guests caught in this situation. Instead, the hotel chose to nickel-and-dime guests during a natural disaster. We've stayed at Marriott properties before and have generally had good experiences, which is why this was particularly disappointing. The way a hotel treats guests when everything goes wrong says far more about the property than how it treats them when everything is perfect. The hurricane wasn't the Westin's fault. The decision to charge stranded guests for parking when they couldn't even move their cars was. Future guests should be aware of how little flexibility this property appears willing to show when circumstances are completely outside a guest's control.

  Oct 06, 2026
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  DO BETTER MARRIOTT

  DO NOT BUY A TIMESHARE WITH MVC. I’m posting on this resort as they are the home office. Long time Vacation Club Owner and Bonvoy member. I spend alot of money at Marriott both in personal and work travel. They have been the main brand I use. I was scheduled to go to Westin Princeville Kauai the week of September 20th. It was understandably cancelled by Marriott because of the hurricane. But since it was cancelled (by them) within 60 days of the reservation that invoked a cancellation penalty even though they cancelled and not me. I’m going to lose 1950 points if I don’t use them by the end of the year and can only book within a 60 day window. They are penalizing us for an act of god. To add insult to injury, our $3500+ in maintenance fees are due in a couple of weeks. I asked them to extend my points to 2027 so that we could support Kauai once the community had had time to heal and not give the 60 day booking penalty. I’ve tried to speak to a manager and was told by Rafael Garcia managers only communicate by email. He then sent me his manager’s contact information Lonettee Pitter-Purcell lonettee.pitter-purcell@vacationclub.com who had not responded to 3 emails. I even cc’d corporate and customer advocacy and both ignored my emails. I then got a call from another person, David Kosinski (who had no idea I’d already talked to someone) to tell me my reservation was cancelled. I asked to speak to a manager and he told me he speaks for the CEO and I couldn’t talk to anyone else. He proceeded to mansplain why I should’ve bought travel insurance and was condescending/patronizing in his tone toward me. I asked what cost would Marriott incur to extend my booking window to the normal 13 months and bank my points into 2027, which I would’ve done had I known this trip would be cancelled. He said they owe a fiduciary duty to their owners to keep inventory available. I’m an owner! I repeatedly asked to speak to his manager and he told me I could not talk to anyone else, but he’d email me their contact information. He did not do. He just cancelled my reservation and assessed the cancellation penalty. Marriott has no loyalty to their customers and lies about being customer service oriented when they are selling their timeshares. After the treatment we’ve received by them I would get out of it if I could. Don’t buy with them. Try your luck with Hilton or Hyatt instead! DO BETTER MARRIOTT!

  Sep 23, 2026
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  Nice Amenties, Great Staff, Not Great Views

  The rooms are very nice at the Westin. The service, is excellent, our ice-maker was broken and they brought us ice and had it repaired within 30 minutes. When the remote control stopped working someone was at the room in 10 minutes. Having the air conditioning is important during the summer months, I have stayed at other places in Princeville where there is no air conditioning. But also I have stayed at other places in Princeville that have better views of the water and mountains. If you can request one of the rooms facing the golf course, those give nice mountain also a bit of ocean views.

  Sep 05, 2026
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  Not worth the price

  Rooms are disappointing for the price. Comfortable but outdated. Screen door didn’t work. Even maintenance could not fix it. Our first room had a lovely view of the parking lot. Hotel staff did move us so 4 stars for service. Stay somewhere else.

  Sep 03, 2026
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  Gorgeous Grounds

  Great food and atmosphere. The staff was beyond helpful with a variety of needs. Short distance to local eats and shops. Lovely lawn for ocean views

  Aug 26, 2026