Resort Details
- Various Lounges/BarsLobby Bar - Located in the lobby of the main building. Provides an extensive choice of domestic and international beverages, delicious canapés, a pool table and dart board plus live music nightly.
Sunrise Bar and Grill - Home-made pizza baked in wood-burning stove, light Mexican and American fare. Located on the beach by the sea.
Sunset Bar Grill - Tropical cocktails, seafood and snacks. Ideal for enjoying a Caribbean sunset. Located in the main building with a view of booth the sea and the lagoon. - Various RestaurantsArrecifes - Serves dinner only and specializes in seafood and Italian dishes. Chosen as one of the best restaurant in Cancun last year. Romantic, softly lit with piano music.
El Palmar - Mexican and international specialties. Set on a beautiful terrace by the pool. Buffet or a la carte breakfast and dinner. Also offers low-calorie menu.
Sunrise Bar and Grill - Home-made pizza baked in wood-burning stove, light Mexican and American fare. Located on the beach by the sea.
Sunset Bar Grill - Tropical cocktails, seafood and snacks. Ideal for enjoying a Caribbean sunset. Located in the main building with a view of booth the sea and the lagoon.
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies and dress codes.
- Deluxe Lagoonview
View - Lagoon View
Bedding - 1 king or 2 double beds
Occupancy limits - 3 adults, 2 children, 4 total
Maximum of 2 children through the age of 17 stay free in existing beds with at least 2 adults.- Air conditioning
- Alarm clock
- Bathtub/shower combination
- Cable television
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar*
- Non-smoking
- Safe
- Sitting area
- Telephone
- TV
- Deluxe Oceanview
View - Ocean View
Bedding - 1 king or 2 double beds
Occupancy limits - 3 adults, 2 children, 4 total
Maximum of 2 children through the age of 17 stay free in existing beds with 2 adults.- Air conditioning
- Alarm clock
- Bathtub/shower combination
- Cable television
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar*
- Non-smoking
- Safe
- Sitting area
- Telephone
- TV
- Deluxe Lagoonview Sunsational Savings
View - Lagoon View
Bedding - 1 king or 2 double beds
Occupancy limits - 3 adults, 2 children, 4 total
Maximum of 2 children through the age of 17 stay free in existing beds with 2 adults.
- Air conditioning individually controlled in room
- Alarm clock
- AM/FM radio
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar*
- Non-smoking
- Safe
- Sitting area
- Telephone
- TV
- Deluxe Oceanview Sunsational Savings
View - Ocean View
Bedding - 1 king or 2 double beds
Occupancy limits - 3 adults, 2 children, 4 total
Maximum of 2 children through the age of 17 stay free in existing beds with 2 adults.- Air conditioning individually controlled in room
- Alarm clock
- AM/FM radio
- Bathrobe
- Cable television
- Coffee/Tea Maker
- Internet access*
- Iron
- Ironing board
- Minibar*
- Non-smoking
- Safe
- Sitting area
- TV
- Royal Beach Club Lagoonview
Bedding-1 King or 2 doubles beds
Occupancy limits - 3 adults, 2 children, 4 total
Maximum of 2 children through the age of 17 stay free in existing beds with at least 2 adults.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathrobe
- Bathtub
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar*
- Non-smoking
- Safe
- Shower
- Telephone
- TV
- Royal Beach Club Lagoonview- Sunsational Savings
Bedding-1 King or 2 doubles beds
Occupancy limits - 3 adults, 2 children, 4 total
Maximum of 2 children through the age of 17 stay free in existing beds with at least 2 adults.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathrobe
- Bathtub
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar*
- Non-smoking
- Safe
- Shower
- Telephone
- TV
- Royal Beach Club Oceanview
Bedding-1 King or 2 doubles beds
Occupancy limits - 3 adults, 2 children, 4 total
Maximum of 2 children through the age of 17 stay free in existing beds with at least 2 adults.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathrobe
- Bathtub
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar*
- Non-smoking
- Safe
- Shower
- Telephone
- TV
- Royal Beach Club Oceanview- Sunsational Savings
Bedding-1 King or 2 doubles beds
Occupancy limits - 3 adults, 2 children, 4 total
Maximum of 2 children through the age of 17 stay free in existing beds with at least 2 adults.
- Air conditioning
- Alarm clock
- AM/FM radio
- Balcony/Lanai/Terrace
- Bathrobe
- Bathtub
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- Internet access*
- Iron
- Ironing board
- Minibar*
- Non-smoking
- Safe
- Shower
- TV
- 24-hour front desk
- 24-hour room service*
- Accessible facilities
- Accessible rooms
- Babysitting,Offsite*
- Baggage hold
- Bell staff/porter
- Business services
- Children programs
- Children welcome
- 24-hour front desk
- 24-hour room service*
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting, Offsite*
- Baggage hold
- Bell staff/porter
- Business services
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym*
- Game room
- Gift/News stand*
- Golf, Offsite*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: European Plan*
- Non-smoking rooms available
- Parking*
- Pets allowed
- Pool
- Restaurant*
- Room service*
- Safe deposit box
- Sauna*
- Spa*
- Tennis court*
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports
- Business Services
- Internet Access*
- Please contact the hotel for additional information.
* Fees may apply
- Children's poolThere are 7 children's pools on site.
- Children's program, onsiteComplimentary Westin Kids Club for children ages 4-12 (maximum of 2 children). Kid's Club operates daily.
Including planned activities to introduce kids to cultural and ecological characteristics of destination - Direct access to a beach
- Fitness center on-site *
- Motorized Water Sports *
- Non-Motorized Water Sports *
- PoolThere are 4 pools on site.
- Sauna *
- Spa *
- Steam bath *
- Tennis court *There are 0 tennis courts onsite. There are 2 lit tennis courts onsite.
- Golf *Golf Course located within 5 Miles of Property.
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5971 reviews
-
Oct 13, 2026Unbelievable experience.
I have been going back every year, sometimes twice a year to this resort. First and foremost it is because of the staff. They make you feel special. They remember my name and make me feel special. After meeting new people at the resort they all feel the same. The entertainment staff go out of their way to include you in festivities and make it fun. Guillermo’s water workout is awesome. I loved that the entertainment team extended their expertise to bartending classes and salsa etc, they knew it all and performed it well. Bryan, Oscar, Guerno (excuse spelling). EVERY staff member is awesome. The servers remembered me as well. Martine (best server ever) kindest Miguel, (best bartender ever) Lorenzo and the list goes on to the girls Alexandra, Ana banana and Claudia. The resort is beautiful and perfect for a true relaxing vacation where you are pampered. The beds and rooms are awesome. We ate at the sea and stone and never have had so much attention to detail and the food was 5 star. In finishing……EVERY ONE we met at the resort said the same thing…we come here because of the STAFF.
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Sep 20, 2026
Salsa Making Class
We had so much fun at the salsa making class with Alejandra, Genaro, and Claudia! Highly recommend when visiting the Westin Cancun.
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Sep 09, 2026
Best hotel best staff
I went for my birthday and this was a return trip I came here in March 2026 and had the best experience and treatment!! They remembered me from last time Martin was my guy back in March! This time I had the joy of Ana, Alejandra, Guillermo, Joaquin, and Genaro for the fun team and they taught me how to make pina calodas and authentic guacamole!! They're funny nice and patient it's such a joy:) at the bar we have Manuel, Fernando, Vicente, Eleazar, Wilbert, and Cesar! I even had the pleasure of meeting Walter the general manager he was exceptionally pleasant. Jazmin assisted me with my lunch getting cooked again I like my burgers well done so she made me a fresh one to my liking. The Westin is super comfortable and clean they keep the beach clean well maintained! I will always stay here with this amazing staff I'm so sad they're closing for renovations next yr 2027 if they have the same crew I'll definitely return when they reopen!!! Best hotel best views great food and entertainment!! I also did a cenote tour which was awesome experience, I LOVE IT HERE!! Oh the breakfast is amazing service unmatched the woman who made my eggs knew my order everyday without me having to tell her... I don't want to leave this was a great birthday thank you Westin staff. Oh one more thing they put bday balloons in front of my door!!!
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Sep 07, 2026
Amazing trip!
The service and comfort at your hotel exceeded our expectations. thanks a lot to all the wonderful employees at your hotel, special thanks to Rafael Valdez, Oscar, Vicente,Manuel. Thanks a lot for your hospitality!
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Sep 06, 2026
Good service
Everything good, service is great and installation good enough. Thanks to Fernando at check out very kind and helpful service with my transfer.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Current Renovations: Description: *Important Notes:
*Features the Heavenly Bed: pillow-top mattress, duvet coverlet, down blanket, 3 crisp high thread count sheets, five queen and king pillows.
The Heavenly Shower: dual showerhead to provide more power and wider water coverage, also features several spray options, from a light mist to massaging needless.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
**Name changes are not allowed. If name needs to be changed please contact hotel**Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Service Charges:
Maid - Additional fees apply, payable to the hotel directly
Bellman - Additional fees apply, payable to the hotel directly - Pet Policy : Pets Allowed