Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

576 reviews

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  Needs some care and attention .. customer service lacking and resort maintenance severely needed .

  Where to start. … having previously visited when it was Sam lords castle pre Wyndham … value for money is good .. however … seeing as this a new resort it lacks any maintenance.. it’s like it’s opened then been left to fade away. Some of the staff are very negative, most defiantly not a 5 star experience: reception is busy and not a warm welcome. No welcome drink after a long journey: made to feel like just another traveler. The food is great however the main restaurant lacks any character. It feels like a very empty vaccous space. Some staff ruin it for the rest, lack of care around tidiness , the towels aren’t removed around the sun beds , bars close unexpectedly early , certain drinks are only available in certain bars , this is hit and Miss depending on what drinks are on that day. The design of the reception is nonsense . Curtains closed as they can’t see their screens is just madness and gives a feel of lack of design and thought. A lot of staff seem to be sitting around chatting , with no care or attention to the customer: this isn’t a 5 star experience. This could be due to training , no one of authority seem to be around … but a sincere lack of customer service . The grounds seem to have been left to go over and not looked after , a lot of empty drinks left around the pool area , again a lot of staff dancing and laughing around but not actually picking up any glasses. The mix seems to be wrong. Not sure where this lies, but the service isn’t where this needs to be. It’s a shame as I’m sure if this was ran properly it could be a great 5 star resort, it won’t be long before it’s down graded to a 4 at best .. and this will be because of the lack of care around the resort.

  Jan 26, 2026
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  Spa service

  Excellent service Remario was the best..ask for him when you come. The place is perfect for all.

  Jan 25, 2026
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  Positives & Negatives

  Before I write the below review, I read a large number of negative reviews before going on this holiday which made me extremely apprehensive before going. I really hope my review is balanced and offers a good rundown. We travelled as a couple in January 2026. Hotel/Location The hotel when we stayed had less than half occupancy at around 200 rooms being occupied. A number of these rooms appeared to be taken up by air crew staying for a night or two in between flights, or people pre/post cruise ship holidays. It’s a large hotel but due to the occupancy we never had any problems finding beds around the three pools. We were upgraded to a sea view room and the room was one of the best we’ve stayed in, it was large in size with a very comfortable bed. Cleanliness has been commented on several times in reviews. This hotel isn’t unclean, far from it, however they could be better with maintaining cleanliness. I never once saw staff monitoring or cleaning the communal toilets, cups were left by sun beds for hours on end and our room was cleaned to differing standards on a daily basis. The staff we cannot fault, EVERYONE was beyond friendly and happy to help from the minute we arrived. In case you haven’t picked up on this when doing your research this hotel is on the South East coast. It’s beautiful but also extremely windy! You could not swim in the sea. It isn’t far from the airport but is a drive from any tourist spots, to get to Bridgetown it’s around 45 minutes on the bus. The hotel does put on a free shuttle bus that runs to Bridgetown on three separate days, and there’s also a free shuttle bus to Oistins on a Friday evening. Gym - the gym is a good size, it has cardio machines, weight machines and some free weights. Everything you’d need to put a workout together when on holiday. Food The food is nice but very limited in variety. The main restaurant, the Mediterranean Market is open for breakfast, lunch and dinner for a buffet service only. The website says it’s open till 10:30pm yet when there it was only open till 9:30pm. Sam’s Lord Grill is more of a pool bar/restaurant. Perfect for lunch but we felt it was not a place for a nice evening dinner. We felt over dressed, the menu was limited, plastic cups and it had the same feel as the daytime pool bar. Castle View - this is table service and is by booking only. Out of 7 days we only managed to get in twice, not because they were fully booked but because they were at capacity for the staff on shift. This was disappointing as the food was delicious. The bar at the restaurant also had more of a range of drinks on offer. Grab n Go This is a 24/7 fridge stocked with drinks and some basic foods. How well stocked it is, is hit and miss. I raise the grab n go as on one of the evenings the restaurants (definitely one, potentially two) are completely shut and the hotel hold a form of buffet in a different part of the hotel, in a marquee. We arrived back late from an excursion looking for some dinner but couldn’t find any. The buffet put on had been out for a number of hours in the marquee and so we didn’t have any. The grab n go was empty and when we asked if it would be restocked, Reception could not give an answer. Drinks The drinks overall were ok, some of the cocktails were tasty and the rum was flowing. However, I think we lost count of the times that we were told they had run out of certain drinks. From Banks beer, to tonic, Prosecco and juices that made up certain cocktails. In my eyes this should never be the case, these are standard products and we often wondered if they told us they had run out because they didn’t have the staff to go and check at another bar/restaurant for supplies. There was only one bar open for the evenings when we were there, we weren’t aware that the second bar was shut at the time of booking. This is open from 4pm - 1am, well this is what the website suggests but final orders were between midnight and 12:30am most evenings, and when it was coming to the latter part of the evenings they refused to give drinks in glass - I assume as this would create more work in cleaning up. The bar was so quiet, we questioned a lot as to where everyone was then we realised it was because of the occupancy being at half, and that of aircrew. It would have been nice to have a bit more of a buzz with some more upbeat music and vibes. Entertainment We’re used to having an amount of entertainment during the day and into the evening. We were only at the hotel for 3 1/2 days of our stay and so I can only comment about what we saw on those days. Around the pool it was a bit hit and miss, we experienced a pool side quiz on one day but not much else. They provide a weekly timetable on arrival but I didn’t see 90% of what was listed happening. I asked on one of the days if a lot of the timetable wasn’t running as I hadn’t seen the Aquafit on once, they replied saying had I told someone I wanted to do it. I found this odd. It’s a shame as myself and my partner like getting involved in activities. The evening entertainment is ok from what we saw. It’s held in the Live Wire bar which is primarily a small meeting room with a stage and some seats. The bar is a trolley outside manned by a member of staff, the drinks are limited and they will run out. Karaoke was good fun. Advice Get out and explore the island! There’s so much to see, a lot of beautiful places. Bottom Bay is a stunning secluded beach 10 minutes drive away. Book the shuttle bus and Castle View as soon as you arrive. Go to Oistins on a Friday, even if you arrive that day. Oistins Fish fry is onto held once a week on a Friday and it’s great fun which lots of freshly cooked fish and cheap beer. The Cat & Fiddle Catamaran sunset cruise was worth every penny. Do it! We cannot wait to return to Barbados, we loved the place, the people and the vibes. We may not return to Wyndham Grand for the above reasons, and also because we want to explore the Holetown/Speights Town area more.

  Jan 25, 2026
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  Fantastic laid back luxury hotel

  Beautiful hotel, food was amazing. We had an ocean view rom it was luxury so many little touches from Molton Brown bathing products to nescafe coffee machine. Fantastic pool areas complimentary shuttle services to beaches and bridgetown on a friday evening was a thoughtful touch. Staff were always helpful when needed the only down side to this hotel was sea it was quite rough so you couldn't go in it but that obviously is beyond the hoteliers control.

  Jan 24, 2026
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  10/10 Definitely Recommend - WE WILL BE BACK!

  My trip to Sam Lord’s Castle was nothing short of extraordinary! From the moment we arrived, everything was impressive—exceptional customer service, genuinely friendly staff, and breathtaking views throughout the resort. The team truly went above and beyond to make our stay unforgettable. A huge thank you to Akeem and Rachad at Guest Services for their incredible assistance, and to Chris for the perfect birthday dinner recommendation—it truly elevated my celebration. The entertainment team—Rashad, Rashawn, Rasheel, Cashka, and Shekinah—kept the energy high and the vibes fun throughout the trip. The night events were a highlight, especially with the DJs—Kris was amazing and kept everyone moving! The food and beverage staff absolutely deserve special recognition: Kira, Dedra, Marisa, Terrelle, Mykeil, Kijani, Shaquille, John, Shamar, and Damian provided outstanding service. They made sure all our drink wants and needs were met—our cups were never empty, and their attentiveness truly made us feel taken care of. That said, a bit of honest feedback: the buffet options were somewhat limited, and meal times—especially dinner—were pretty short. With all the drinks flowing, it would’ve been great to have food available later into the night. Also, while the nightlife was fun, it ended much too early—we would have loved to keep the party going until at least 2 a.m.! Lastly, you are a bit further out from the main nightlife fun off the resort- but Oistins on Fridays are a must. Even with those small drawbacks, the staff made this birthday the best one yet, and the overall experience was amazing. We will definitely be back to see this incredible team again. Sam Lord’s Castle has our hearts! 🌴🎉💛

  Jan 23, 2026