Resort Details
- CarambaAn all-day international buffet offering fresh, globally inspired cuisine for breakfast, lunch, and dinner.
- PardaAn exclusive beach club offering beachfront dining—featuring fresh, seasonal cuisine and handcrafted cocktails—from day to night, serving as the resort's social hub for gathering, sharing, and relaxing.
- Various Lounges/BarsThe 5 bars offer fashionable cocktails and a selection of international brand drinks.- Lobby bar, features live music, karaoke or a DJ selection.- El Isleño: swim-up bar located in the adults-only pool.- El Embarcadero: beach bar located under a giant Mexican palapa.- Mosaico Bar- Fish House Bar.Note: The hours of operation of restaurants and bars are according to a hotel weekly schedule that may vary without previous notice.
- Various restaurantsMosaicoInternational BuffetCapacity 180 peopleContinental Breakfast, Buffet Breakfast, Lunch, DinnerDress Code: CasualThe best service option. Enjoy our buffet in a tropical Caribbean atmosphere next to the beach
Fish HouseA la Carte dinnerCapacity 80 peopleDress Code: CasualNightly selection of an extraordinary cuisine from the sea, complemented by a selected wine list. Cozy ambiance with background music. Reservation required.
MoleA la Carte dinnerCapacity 70 people SeatingDress Code: CasualMexican grilled dishes served at this outdoor restaurant with ocean view. Reservation required. Open seasonally.
Mole SNACK-BAROutdoor snack-bar, serves traditional snacks and regional cuisine during daytime poolside or at the beach.Capacity: 70 guests
BistroCapacity 32 guestsDress code casualNightly selection of extraordinary Mediterranean a la carte cuisine, complemented by unbeatable views of the Caribbean sunset. Exclusive for The Level Guests and opened seasonally. - VolcánA contemporary grill that pays tribute to premium cuts of meat and bold flavors.
- Zel Room Garden View
Bedding: 1 King bed or 2 double beds - specific bedding types can not be guaranteed
Occupancy limits: Max 4 pax per room (no more than 3 adults) 1 adult or 2 adults or 3 adults OR... 1 adult + 2 children (3-12 yrs) or 2 adults + 1 child (3-12 yrs) or 2 adults + 2 children (3-12 yrs) or 3 adults + 1 child (3-12 yrs)
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Bathtub/shower combination
- Cable television
- Hair Dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- Iron
- Ironing board
- Safe
- Telephone
- Zel Room Ocean View
Bedding: 1 King bed or 2 double beds - specific bedding types can not be guaranteed
Occupancy limits: Max 4 pax per room (no more than 3 adults) 1 adult or 2 adults or 3 adults OR... 1 adult + 2 children (3-12 yrs) or 2 adults + 1 child (3-12 yrs) or 2 adults + 2 children (3-12 yrs) or 3 adults + 1 child (3-12 yrs)
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathroom amenities
- Bathtub/shower combination
- Cable television
- Hair Dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- Iron
- Ironing board
- Safe
- Slippers
- Telephone
- TV
- Zel Suite Ocean Front
Bedding: 1 King bed or 2 double beds - specific bedding types can not be guaranteed
Occupancy limits: Max 4 pax per room (no more than 3 adults) 1 adult or 2 adults or 3 adults OR... 1 adult + 2 children (3-12 yrs) or 2 adults + 1 child (3-12 yrs) or 2 adults + 2 children (3-12 yrs) or 3 adults + 1 child (3-12 yrs)
- Air conditioning individually controlled in room
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub/shower combination
- Coffee/Tea Maker
- Hair Dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- Iron
- Ironing board
- Safe
- Slippers
- Telephone
- Zel Premier Suite Ocean Front
Bedding: 1 King bed. specific bedding types can not be guaranteed
Occupancy limits: Max 2 pax per room (no more than 2 adults)
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathtub/shower combination
- Cable television
- Hair Dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- Iron
- Ironing board
- Safe
- Slippers
- Upgraded bathroom amenities
- Premium One Bedroom Suite Oceanfront
Bedding: 1 King bed. specific bedding types can not be guaranteed
Occupancy limits: 3 adults, 2 children, 4 total.
- Air conditioning
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Widescreen TV
- Wireless Internet Access
- JUNIOR SUITE OCEAN FRONT
Bedding: 1 King bed. specific bedding types can not be guaranteed
Occupancy limits: 3 adults, 2 children, 4 total
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathroom amenities
- Bathtub
- Bathtub/shower combination
- Cable television
- Coffee/Tea Maker
- Hair Dryer
- High Definition (HD) Flat Panel Television - 32 inches or greater
- Iron
- Ironing board
- Slippers
- Telephone
- TV
- Premium One Bedroom Suite Ocean Front
Bedding: 1 King bed. specific bedding types can not be guaranteed
Occupancy limits: 3 adults, 2 children, 4 total.
- Air conditioning
- Ceiling fan
- Direct dial phone number
- Hair Dryer
- Widescreen TV
- Wireless Internet Access
- Grand Premium
Bedding: 1 King bed or 2 double beds - specific bedding types can not be guaranteed
Occupancy limits: Maximum 3 adults, 2 children, 4 total.
- Air conditioning
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Widescreen TV
- Wireless Internet Access
- Royal Suite
Bedding: 1 King bed. specific bedding types can not be guaranteed
Occupancy limits: 2 adults, 0 children, 2 total.
- Air conditioning
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Widescreen TV
- Wireless Internet Access
- The Level Family Junior Suite
Bedding: 1 King bed or 2 double beds. specific bedding types can not be guaranteed
Occupancy limits: 3 adults, 2 children, 4 total
- Air conditioning
- Bathroom amenities
- Ceiling fan
- Coffee/Tea Maker
- Direct dial phone number
- Widescreen TV
- Wireless Internet Access
- ATM/Cash machine*
- Babysitting*
- Car Rental Services*
- Concierge desk
- Exercise gym
- Laundry/Valet service*
- Medical Facilities Service*
- Meeting rooms*
- Parking
- Pool
- ATM/Cash machine*
- Babysitting*
- Car Rental Services*
- Concierge desk
- Exercise gym
- Laundry/Valet service*
- Medical Facilities Service*
- Meeting rooms*
- Parking
- Pool
- Room service*
- Spa*
- Tennis court
- Tour/sightseeing desk*
- Wi-Fi
-
Contact hotel for information on our complimentary wedding package.
* Fees may apply
- ArcheryPirate themed park with archery, batting cage and balance rope.
- Children's program, onsite
Kidsdom
Family entertainment and a huge selection of fun and educational kids' activities for children with our Kidsdom program, all supervised by our professionally trained activities team.
- Gift shop and souvenirs arcade ($)
- Kidsdom Kids Club (Kids from ages 4 to 12) features 50 inch TV and Wii console.
- Camping nights at our Activities Park or at the beach
- “Kids Car Ed”. Interactive Learning Transportation Program. Children watch a video and they practice in a mini highway with electric cars; at the end they get a driver license. For Ages from 4 to 11 years old.
- Outdoor playground
- Mini disco
- Workshops
- Supervised pool games
- Direct access to a beach
- Fitness center on-site
- Golf *
- Leisure Facilities
Game Room:
Teenagers from 12 years old and adults.
- 2 pool tables
- 1 air hockey table
- 1 Foosball table
- 1 Ping-Pong table
- 2 mini basketball hoops
Video Zone:With the latest version of XBOX® and PlayStation®. Children from 10 years old must be accompanied by an adult, teenagers and adults.
EVENING ENTERTAINMENT :
A variety of nightly shows are available in the “Salon Fantasia” according to a weekly schedule. After the show until midnight enjoy our Live or D.J music to dance, karaoke nights or Casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.
NOTE: activities and entertainment are scheduled week per week and may change according with the season without prior notice. All activities supervised by professional activities staff. Lending of equipment at the Activities Center
- Motorized Water Sports *
Wave runners
- Non-Motorized Water Sports
Paddleboards
Kayaks
Snorkel Equipment
- Pool *ZEL Cozumel has two beautiful pools. One is adults only and overlooks the Caribbean Sea, and the other is for families, where children can enjoy various activities throughout the day.
- Soccer field
- Spa *A haven of serenity in the Caribbean. Tune in to the Caribbean vibe at AUA Spa*. ZEL Cozumel offers a peaceful sanctuary designed to restore body and mind, where natural elements create a tranquil atmosphere. Discover a curated selection of massages, facials, and body therapies that invite deep relaxation after a workout or a day exploring the island. Soothe your body after exercise and enjoy a moment of peace during your stay in Cozumel. Benefit from massage techniques designed to relieve muscle tension after sports activities and aid your recovery.
*At an additional cost - Tennis court
There is 1 tennis court on-site.
- On-site Entertainment
Evening entertainment: A variety of nightly shows are available in the 'Salon Fantasia' according to a weekly schedule. After the show until midnight, enjoy our Live or DJ music to dance, karaoke nights or casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.
* Fees may apply
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6483 reviews
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Jul 29, 2026A Peaceful, Authentic Alternative to Cancun
We really enjoyed our stay at Meliá Cozumel. Compared with Cancun, Cozumel felt much less crowded and commercialized. It didn’t have that Disneyland-like atmosphere. The resort was peaceful, the location was beautiful, and the service was outstanding. Every staff member we encountered was warm, friendly, and helpful. We would definitely stay here again.
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Jul 27, 2026
Beautiful hotel, disappointed in the beach
Don’t be fooled, the beach doesn’t look like the pictures. It was very dirty for the Mangrove area at the end of the island. The tide was just not in our favor this week. But we had access to the hotel beach next door, which was beautiful. The service is exceptional and a special shout out to Ana at the Mosaico Buffet, Diego, the pool concierge, and the entire staff at the Fish House. I hope the all keep their jobs after the renovation and when the new management comes in.
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Jul 20, 2026
Amazing service and atmosphere!
Amazing atmosphere, very excellent service, all around we loved our stay! The Elixir coffee shop being open and having ice cream and coffee available at all times was a huge benefit.
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Jul 06, 2026
Excellent Experience at Meliá Cozumel
We had a wonderful stay at Meliá Cozumel. The service was excellent from the moment we arrived. Our room was always very clean, and the food was delicious with plenty of good options. A special thank you to Diego and Luis, the pool concierges at the adults-only pool. They were very friendly, attentive, and made sure we had everything we needed. Their excellent service made our vacation even more enjoyable. We highly recommend this hotel and would definitely come back!
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Jul 04, 2026
such a beautiful place!
i have nothing wrong to say about this place! the staff is super friendly and the place is very clean! the beach was beautiful as well the pools are very clean! super relaxing place
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: $82.12 MXN (approx. $4.73) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryWe are thrilled to share that our iconic ZEL Cozumel is about to embark on an ambitious renovation project, and will close on August 03rd , 2026. Following this transformation, it will be reborn under one of our most inspiring, active, and experiential brands: ZEL, created in partnership with global tennis legend Rafa Nadal and our Chairman, Gabriel Escarrer.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed