Resort Details

OnSite Dining
  • Various Lounges/Bars
    - 2 Lobby Bars
    - 2 Theatre Bars
    - 2 Poolside Bars
    - 1 Discotheque
  • Various Restaurants
    - Colonial Restaurant, Buffet style
    - Tropical Restaurant, Buffet style
    - Mariachi Grill, Offering lunch and snacks
    - Palmeras Grill, Offering lunch and snacks
    - Mare Nostrum, A la carte restaurant offering seafood
    - Kyoto, A la carte restaurant offering Oriental cuisine
    - Santa Fe, A la carte steak house
    - Capri, A la carte restaurant offering Italian cuisine

    Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9786 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Stay a maya tropical

    Mixed bag. The specialty restaurants were great. Buffet were not kept up so lots of cold food and not a great selection.

    Oct 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Jenny and Mag were phenomenal. I love their energy and the atmosphere they bring. Amazing talent and keep people engaged

    I had a marvelous time at this resort! The entertainment crew was top notch. Best I have seen at any resort. The people were very nice and welcoming to my family.

    Oct 10, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Much improvement needed!

    Terrible customer service. Rooms were very outdated: a/c control panel on wall wasn’t attached, stains all over the ceiling, dated furniture, bathroom sink filled with water and was slow to drain, and the shower head was squirting water out everywhere but the shower novels, much less securely attached in the wall. Resort facilities from pool to landscaping were impressive.

    Oct 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Tropical and Dressel Divers

    Had a great time at the absolute beautiful resort. Everyone was extremely pleasant. Got my certification to dive and my dive instructor at dressel divers was GG (not sure how he spells it) who was phenomenal.....Martha was also fabulous to talk with and very knowledgeable.

    Sep 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Activities

    Leslie Gomez, Isabel Torres and Lizet Flores in tropical were excellent with all the activities. We had so much fun with all of the activities. We had so much fun with all of them

    Sep 22, 2025
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Address
Ctra. Federal Chetumal-Puerto Juarez KM 266.3, Riviera Maya, QR, 77750, Mexico
100 feet
50 m
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