Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10883 reviews
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Sep 18, 2025So-So
We had visited this resort beforehand for our wedding guests to stay at. We were already aware that the rooms needed some updating and that the property was very large. So we requested that all our guests book at Maya Caribe, which is a more central location and where we had booked airport transfer and wedding shuttle pick-up/drop-off. When we arrived, concierge could not find our names on the booking list and eventually they told us that we had been moved to Maya Beach without notice. This would have been fine if only they had moved everyone but they had split our party. Asides from the room fiasco, in line with our experience from last year, the buffet food was so-so but nothing special and much of our wedding party were unable to book a la carte dining (due to wedding event schedules) but at least many of our guests were able to book for the next day. We were told that booking a la carte restaurants for the same day after 3PM was impossible. The rooms had incredibly strong AC, which was a plus. The rooms were clean and the staff always kept it clean and in tip-top shape. However, the amenities and decor really need a modern update. The entire property in general is open-air and there really needs to be more indoor spaces with air conditioning as the humidity was through the roof when we stayed (which we expected to be high but nowhere near as high as it was). I think based on this experience we will probably explore other resort options next time we visit but for the price and proximity to my wedding venue, this resort was a good option.
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Sep 17, 2025Couples
Over all it was a great experience good customer service and the rooms are very clean we had a good experience definitely coming back next year
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Sep 17, 2025Overall great experience
We went with two families, the hotel was very accommodating and kept our rooms close together. The resort is huge and beautiful. The staff is amazing and the beaches were kept as clean as possible with all the seaweed at this time of year (September). We will return, in the future. Overall a great experience for all of us.
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Sep 12, 2025
Maya Caribe - it’s all about great customer service
The Maya Caribe is one of our favorites. We thought we booked two rooms Premium Level swim up. Jaqueline in Premium check-in was gracious when pointing out our error, and with her supervisor Michelle ensured we got the rooms we were expecting. Was actually surprised how good the views were from the upper level Jr Suite. The Premium rooms are all renovated, very comfortable and worth the upgrade.The staff are always great, Emilia and Yordi at the pool bar, Estella and Maria in the buffet. Kitchen staff were accommodating with dietary restrictions, housekeeping all super sweet to make our stay more comfortable and easy! So many activities or do nothing, your choice! If you have a question or are unhappy with anything they really do go out of their way to make it right - don’t wait, just ask.
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Sep 11, 2025
Barcelo Caribe.
Worth to stay there. Beautiful nature and wild life. Would recommend this resort to my friends and family.
