Travel confidently thanks to health and safety measures put in place by destinations, resorts and airlines.

Frequently asked questions

Funjet Vacations Coronavirus FAQ

For information on closures and restrictions, please click here.

Travel Update:

Due to the ever-changing and overwhelming impact of COVID-19, we are experiencing an unprecedented increase in service requests from customers, resulting in exceedingly long wait times. We are truly sorry for this situation and ask that you continue to cooperate with us during this time of need.

On our part, we will continue to provide the latest updates from our airline partners and destination government agencies. You can save time by reviewing the list of destination closures as well as other policies and FAQs that apply during this time. Most policies vary from partner to partner.

It is extremely important that you review your airline and hotel information, as the situation is changing frequently. We are dedicating every resource possible to help our contact center team members navigate this rough period, but it’s going to be tough when you try to contact us or any of our partners in the next few weeks. We hope you understand that we have your best interests at heart and are doing everything possible to help you as quickly as we can.

Because we understand how stressful this has been, if your vacation has been cancelled or you would like to cancel your current reservation and you booked through May 31, 2020 with travel scheduled to depart March 21, 2020 through September 30, 2020, we have decided to give you an additional 25% credit for future travel that can be used toward a vacation at a later date.

No action needs to be taken on your part, and you do not need to contact us regarding your booking. When the time is right for you and you are ready to lock in your next vacation using your Future Travel Credit, please contact Funjet Vacations and 888-558-6654 and provide your original reservation number.

Please note, if your vacation was purchased using Uplift, you’ll receive a future travel credit that reflects the total cost of your trip. Your payments will continue until the loan amount has been fulfilled. If your vacation was purchased using our Deposit Program, we will void all outstanding payments, and the travel credit you receive will be for the amount you’ve already paid up to this point plus an additional 25%*.

If you choose a refund, please know that it could take up to 60 days to process your request. Due to the impact of COVID-19, we have 50x more refund requests than we normally would. We appreciate your patience and would like to assure you that we are doing the best we can to process all submissions as soon as possible.

CUSTOMERS WITH TRAVEL PROTECTION PLUS

*Exclusively for bookings made through 5/31/20 with travel scheduled to depart 3/21/20 through 9/30/20.

Rebook Now. Recharge Later. You can request Future Travel Credit, plus an additional 25%, including the full value of the Travel Protection Plan originally purchased. The Future Travel Credit will be valid for bookings and travel through 12/15/21^. Be sure to add Travel Protection Plus on the new booking, as we are refunding the full amount of this premium in Future Travel Credit from your original booking. 

Full refunds, less the cost of Travel Protection Plus, are available to you if you prefer one. To request a refund:

  • • Visit the Retrieve a Reservation page and locate your booking information
  • • In the comments section of the form, enter “refund”

If you choose a refund, please know that it could take up to 60 days to process your request. Due to the impact of COVID-19, we have 50x more refund requests than we normally would. We appreciate your patience and would like to assure you that we are doing the best we can to process all submissions as soon as possible. 

CUSTOMERS WITHOUT TRAVEL PROTECTION PLUS

*Exclusively for bookings made through 5/31/20 with travel scheduled to depart 3/21/20 through 9/30/20.

Rebook Now. Recharge Later. When you are ready to rebook, not only will you receive a refund (less any applicable penalties and non-refundable scheduled air value) in the form of Future Travel Credit, but also an additional 25% credit to use on your new reservation! Please note that, if you received an air credit from a scheduled airline and would like to use it on your new booking, rebookings must be on the same air carrier and must follow the airline’s guidelines for rebooking so that we may transfer the air credit from the original reservation. The Future Travel Credit can be applied to new bookings made and traveled through 12/15/21^. You are subject to airline rebooking policies and any other supplier guidelines and penalties that may have been accepted and incurred on the original reservation. You are not able to add Travel Protection Plus to your new reservation using your Future Travel Credit.

Full refunds, less any applicable penalties and non-refundable scheduled air value, are available to you if you prefer one. If you choose a refund, please know that it could take up to 60 days to process your request. Due to the impact of COVID-19, we have 50x more refund requests than we normally would. We appreciate your patience and would like to assure you that we are doing the best we can to process all submissions as soon as possible. To request a refund:

  • • Visit the Retrieve a Reservation page and locate your booking information
  • • In the comments section of the form, enter “refund”

^ Selection of the Future Travel Credit option is considered final. All increments of the credit itself are not retroactive, non-refundable, non-redeemable for cash, and expire on 12/15/21.

If you are in destination and arrived on a scheduled airline flight, please check the airline’s website or app for the most up-to-date information on your returning flight. If you need to change your flight plans, please refer to the airline website. Many carriers are offering a self-service for flight modifications. If you need further assistance, please contact us. (Option: if a return flight is not offered via the web, try booking your flight home as a one-way, which sometimes appears instead. Penalties and charges may apply.)

DOT clarifying guidance air carrier refund requirements: We understand that every day there is additional guidance on policies related to COVID-19, most recently regarding refunds from scheduled airline partners. As always, Funjet Vacations adheres to the policies of our suppliers when it comes to cancellations or changes to your reservation. Please remember that there are a number of variables that may affect refunds on a particular reservation. Because of this, the best place to find the information is on the airline’s website.


REBOOKING WITH TRAVEL CREDITS*

* To rebook your vacation, you will need to call us at 888-558-6654 and have your original reservation number available. Rebookings cannot be done online at this time.

If you were issued a travel credit^ and are looking to rebook your vacation for a later date, please keep this in mind:

  • You must complete travel by 12/15/2021. In most cases, you will need to complete the rebooking process at least a couple of weeks prior to this date.
  • • Once you rebook using your travel credit, subsequent changes or cancellations are subject to airline and hotel fees at the time of the change/cancel.
  • • Some resorts have implemented special rebooking offers. Check with an agent for more information.

Your rebooked vacation does not have to be identical to the original reservation; you can rebook to a new destination or hotel. However, you may have to keep the same airline provider, depending on your original airline’s policies.

When you are ready to rebook your vacation, please call 888-558-6654. It’s recommended that you have your original reservation number with you as well as your new preferred travel dates and location. This will make the process go a lot faster and will help other vacationers get the help they need sooner.

If you purchased Travel Protection, you can request a full refund by calling 888-558-6654. If a claim is not filed, your travel credit with Funjet Vacations will remain valid for the time period listed above.

^ Travel credits are non-refundable, non-redeemable for cash and expire on 12/15/21.

Funjet Traveler Information for Coronavirus (COVID-19)

TRAVEL PROTECTION PLUS FAQS
Pre-Departure Benefits

Does Travel Protection Plus Cancel for any reason cover cancellations due to Coronavirus?
Yes. You may cancel for ANY reason prior to departure and receive a full refund less the cost of the Travel Protection Plus​*.

This feature even reimburses normally non-refundable airfares and the refund is always made in the original form of payment. Non-refundable hotel rates are not included.

*Canceling your vacation at any time before departure does not include non-refundable properties.

Post-Departure Benefits
(Trip Mate, Underwritten By Nationwide Mutual Insurance Company)

The post–departure Travel Protection Benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio and administered by Trip Mate Inc.,

***For more information, please visit: http://www.tripmate.com/main/coronavirus/***

Do the travel benefits cover being quarantined?
Yes. The insured will be covered for Travel Interruption and Travel delay if they are quarantined during their insured trip.

Do travelers receive benefits for Trip Interruption?
Yes. This benefit covers unused pieces of the original itinerary and/or additional costs to get you home if the insured contracts the coronavirus during their covered trip and/or they are quarantined during their covered trip.

Do travelers receive benefits for Trip Delay?
Yes. This benefit covers your meals and any necessary alternative accommodations incurred to catch up to your trip or get home if the insured is quarantined during their covered trip.

(*in CA & UT, dba Trip Mate Insurance Agency) 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, 1-833-791-2989. Non-insurance Services are not insurance benefits. Generali Global Assistance 24-Hour Assistance Services are provided by: Generali Global Assistance and Global Xpi Medical Records Services are provided by Trip Mate. Benefits on this page are described on general basis only. There are certain restrictions, exclusions and limitations that apply to all insurance coverages and services. This advertisement does not constitute or form any part of the Plan Description or any other contract of any kind. Plan benefits, limits, and provisions may vary by state jurisdiction. To view the full plan click here for full details and view your state specific plan document.

UPDATED CHANGE FEES

We have temporarily revised our policies to make sure that our travelers can still enjoy the safe, happy getaway they deserve.

General Change Fees

Land-Only and Scheduled Air Change Fees
Released 5/1/20 – Policy for New Bookings Made 5/1/20 – 5/31/20: All Funjet Vacations change fees for bookings made 5/1/20 through 5/31/20 for travel 6/1/20 through 12/15/20 will be waived one time.

Released 4/24/20 – Policy for June Travel: All Funjet change fees for travel 6/1/20 through 6/30/20 will be waived. Airline and hotel fees may apply.

Released 3/20/20 - Updated Policy for Bookings Made On or before 3/8/20: All individual brand change fees will be waived for bookings made on or before 3/8/20 for travel 3/14/20 – 5/31/20 (with or without Travel Protection Plus). Bookings may be to any destination but they must be rebooked for travel that will be completed by 12/15/21.​ Airline and hotel fees may apply. Hotel fees do not apply for 3/14/20-3/31/20 arrivals.​

If you are not ready to rebook, you can change your booking by cancelling the current booking and not requesting a refund. Funds will stay on the booking until rebooked. All bookings must be made and travel completed by 12/15/21. Additional Air Carrier & Hotel booking restrictions may apply. You may be required to pay any increase in vacation package cost incurred from that change.

Released 3/9/20 - Policy for New Bookings Made 3/9/20 – 3/31/20: All individual brand change fees will be waived for travel through 6/30/20 for travel completed by 12/15/20. Airline and hotel fees may apply.​ Hotel fees do not apply for 3/14/20-3/31/20 arrivals.

If you are not ready to rebook, you can change your booking by cancelling the current booking and not requesting a refund. Funds will stay on the booking until rebooked. All bookings must be made and travel completed by 12/15/20. Additional Air Carrier & Hotel booking restrictions may apply. You may be required to pay any increase in vacation package cost incurred from that change.

Exclusive Nonstop Vacation Flights Change Fees
Released 5/1/20 – Policy for New Bookings Made 5/1/20 – 5/31/20: All Funjet Vacations change fees for bookings made 5/1/20 through 5/31/20 for travel 6/1/20 through 12/15/20 will be waived one time.

Released 4/24/20 – Policy for June Travel: All Funjet change fees for travel 6/1/20 through 6/30/20 will be waived. Airline and hotel fees may apply.

Released 3/20/20 - Updated Policy for Bookings Made On or before 3/8/20: All individual brand change fees will be waived for bookings made on or before 3/8/20 for travel 3/14/20 – 5/31/20 (with or without Travel Protection Plus) provided they rebook to another ENVF to any destination. Travel must be completed no later than 12/15/21.

Hotel fees may apply and travelers may be required to pay any increase in vacation package cost incurred from that change. Hotel fees do not apply for 3/14/20-3/31/20 arrivals.

Travelers who need some time to consider new plans but will rebook are permitted to change their booking by cancelling the current booking and opting not to request a refund. This way, funds will stay on the booking until rebooked. All bookings must be made and travel must be completed by 12/15/21. As above, travelers may be required to pay any increase in vacation package cost incurred from that change.

Released 3/9/20 - Policy for New Bookings Made 3/9/20 – 3/31/20: All individual brand change fees will be waived for travel through 12/15/20, provided they rebook to another ENVF to any destination on any date. Travel must be completed no later than 12/15/20. Airline and hotel fees may apply.​ Hotel fees do not apply for 3/14/20-3/31/20 arrivals.

Travelers who need some time to consider new plans but will rebook are permitted to change their booking by cancelling the current booking and opting not to request a refund. This way, funds will stay on the booking until rebooked. All bookings must be made and travel must be completed by 12/15/20. As above, travelers may be required to pay any increase in vacation package cost incurred from that change.

Cancellation Fees

Scheduled Air and Land-Only Bookings
All cancellation fees still apply to these bookings; therefore we highly recommend purchasing Travel Protection Plus, which allows guests the Cancel for Any Reason benefit for a full refund (minus cost of the waiver) along with several other benefits, such as expanded medical coverage, emergency evacuation and more.

Standard Policy
Cancellations 2+ days out:
Funjet Vacations' fees of $50 for per person apply, plus applicable air/hotel fees.
Cancellations within 1 day or less: A 100% penalty applies.
With Travel Protection Plus:
Cancel and receive a refund — in the form of the original payment or travel credit — minus the cost of Travel Protection Plus and nonrefundable hotels.

Exclusive Nonstop Vacation Flights
All cancellation fees still apply to these bookings; therefore we highly recommend purchasing Travel Protection Plus, which allows guests the Cancel for Any Reason benefit for a full refund (minus cost of the waiver) along with several other benefits, such as expanded medical coverage, emergency evacuation, commission protection, and more.

Standard Policy
Cancellations 45+ days out: $50 for per person.
Cancellations 31 – 44 days out: $125 per person.
Cancellations 30 or less from travel: A 100% penalty applies.
With Travel Protection Plus:
Cancel and receive a refund — in the form of the original payment or travel credit — minus the cost of Travel Protection Plus and nonrefundable hotels.

Travel Protection Plus Reactivation Fees

Funjet Vacations is offering to waive the 75% reactivation fee for one-time changes made 3/9/20 – 3/31/20 for travel through 12/15/20, allowing customers to safeguard their next booking with zero penalties.

Airline Waiver Policies

As you know, the well-being of travelers is one of our highest priorities and Funjet Vacations is actively monitoring information about the coronavirus, including regular updates from airlines and destination government agencies. For the most up to date airline waiver policies, please view these links:

COVID-19 PREVENTION ON COMMERCIAL AIRCRAFTS

Many of our airline partners are working closely with the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) to establish new guidelines that will protect the health and safety of you, your loved ones and their team members when traveling on a commercial aircraft. You can view their latest recommendations below.

For the most up to date COVID-19 information, we encourage you to visit the Center for Disease Control website:

  • Global Map: Locations with confirmed COVID-19 Cases
  • CDC in Action: Document providing details on the CDC’s response initiatives to COVID-19
  • What You Should Know Fact Sheet : Informative document that provides the following:
    • Transmission
    • Symptoms
    • Prevention & Treatment
    • Testing
  • FAQ’s: Includes answers to the following:
    • Disease Basics
    • Prevention
    • Medical Information
    • Public Health Response and Current Situation
    • COVID-19 & Animals

Facts about the Coronavirus

What is the coronavirus?
According to the U.S. Centers for Disease Control and Prevention, the 2019 Novel Coronavirus (2019-nCoV) is a virus identified as the cause of an outbreak of respiratory illness first detected in Wuhan, China.

(source: https://www.cdc.gov/coronavirus/2019-ncov/index.html)

What are the coronavirus symptoms?
Signs and symptoms of this illness are flu-like and can vary in severity. They include fever, cough, and difficulty breathing. As with all flu-like diseases, older adults and people with underlying health conditions may be at increased risk.

(source: https://www.cdc.gov/coronavirus/2019-ncov/faq.html)

How can I stay healthy?
Basic health precautions are the best way to stay healthy including:

  • - Cover your mouth and nose with a tissue when you cough or sneeze, then throw your tissue in the trash. This way you can prevent those near you from getting sick.
  • - Wash your hands using soap for at least 20 seconds. Washing your hands often will help protect against germs. Use of alcohol-based sanitizer is also encouraged.
  • - Avoid touching your eyes, nose or mouth, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. Germs often spread when a person touches something that is contaminated with germs and then touches the eyes, nose or mouth.
  • - Clean frequently touched objects and surfaces, including doorknobs, keyboards and telephones, often to eliminate germs.

For more information, please visit https://www.cdc.gov/coronavirus/2019-nCoV/index.html.

What is social distancing?
The Centers for Disease Control and Prevention (CDC) has developed recommended social distancing actions for preventing the spread of COVID-19. The current social distancing recommendations are:

  • - Reduce the frequency of large gatherings (e.g., assemblies), and limit the number of attendees per gathering.
  • - Limit inter-school interactions
  • - Consider distance or e-learning in some settings

When traveling, please note that social distancing policies and group gathering bans are directed by the relevant health authorities in each country depending on situation. For more information, please visit https://www.cdc.gov/coronavirus/2019-ncov/community/large-events/index.html

What does it mean that coronavirus has been called a pandemic?
The World Health Organization has classified coronavirus as a pandemic, which means it is a disease that has spread worldwide. Please note that pandemic is a term used to define how widespread an illness is, rather than how severe it may be.

Where can I get more information?
For more information on the coronavirus, we encourage you to visit the Centers for Disease Control and Prevention at www.cdc.gov or the World Health Organization at www.who.int.

U.S. TRAVEL BAN

Please note that, because this situation is very fluid, policies and protocols may change at any time.

Why was the travel ban put in place?
The travel ban was enacted to attempt to stop the spread of the coronavirus (COVID-19) in the United States.

Who is not allowed entry into the U.S.?
As of March 16, 2020, Individuals who are not legal U.S. residents and have traveled to the United Kingdom or any of the Schengen nations (26 European countries with open-border agreements) in the past 14 days prior to their scheduled arrival in the U.S. will not be permitted entry into the U.S This is in addition to earlier travel bans placed on China, South Korea and Iran. Please note that, because this situation is very fluid, specific situations and details may change at any time.

Which countries are included in the travel ban?
The Schengen nations are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland. The United Kingdom includes England, Scotland, Wales and Northern Ireland. Earlier travel bans apply to China, South Korea and Iran.

If I am an American who has been to these countries, will I be allowed back into the U.S.?
U.S. citizens and legal U.S. residents (and, generally, their immediate family members) who have been in the affected nations in the 14 days prior to return to the U.S. will be permitted to return to the U.S. but required to travel through select airports where the U.S. has implemented enhanced screening procedures.

What do the screening processes for U.S. citizens returning home involve?
If you have traveled to countries impacted by the ban in the past 14 days and are found to be free of COVID-19, you will be directed to self-quarantine for 14 days. If you are suspected to have contracted COVID-19, you will be referred to health authorities and the CDC for further testing.

Which airports are conducting screenings?
The airports to which impacted travelers are being directed include: BOS, ORD, DFW, DTW, HNL, ATL, JFK, LAX, MIA, EWR, SFO, SEA, and IAD.

What if it costs me more to return home because of the ban?
If your travel is redirected due to the U.S. travel ban, you will be responsible for any costs or fees associated with that change.

How long will the ban last?
The ban is expected to remain in place for at least 30 days.

Where can I get more information on the travel ban?
More information on the travel ban, can be found on the Department of Homeland Security website at DHS.gov.

TRAVELER FAQ

Is there coronavirus in where I am planning to travel?
We are monitoring areas with coronavirus around the world and most countries currently have confirmed cases, although the number of cases can vary significantly depending on the location.

We encourage you to visit the CDC website (www.cdc.gov) for information about COVID-19 and the U.S. State Department’s web site for information about international travel to specific countries (www.travel.state.gov). It is important that travelers make informed decisions based on their individual circumstances.

Should I avoid travel to affected areas?
The well-being of travelers is one of our highest priorities and we are actively monitoring information about the coronavirus. It is important that travelers make informed decisions based on their individual circumstances.

If you are choosing to travel and have not yet booked your vacation, we suggest you select the destination that offers you the highest degree of personal confidence in conjunction with the features, amenities, attractions and activities that you are looking for.

We encourage you to visit the U.S. State Department’s web site for information about international travel to specific countries (www.travel.state.gov) as well as the Centers for Disease Control (www.cdc.gov) website for travel-related information. We also suggest that you consider purchasing travel insurance to the extent that it may protect your travel investment.

I’m worried that I’ll get sick on the plane.
According to the World Health Organization, air travel poses little risk of contracting communicable diseases, like coronavirus.

  • - The quality of aircraft cabin air is carefully controlled.
  • - Ventilation provides a total change of air 20–30 times per hour. Most modern aircraft have recirculation systems, which recycle up to 50% of cabin air.
  • - The recirculated air is usually passed through HEPA (high-efficiency particulate air) filters, of the type used in hospital operating theatres and intensive care units, which trap dust particles, bacteria, fungi and viruses.

(source: https://www.who.int/ith/mode_of_travel/tcd_aircraft/en/)

According to the CDC, airline crew should follow routine cleaning procedures if no symptomatic passengers are on board a flight. If there are symptomatic passengers, however, then the CDC has outlined enhanced cleaning procedures to follow in addition to the airline's routine steps, including cleaning:

  • - All surfaces within a six-foot radius of the ill passenger's location, such as their seat and seat belt, the surrounding carpet, armrests, tray tables, windows and overhead compartment handles.
  • - All bathrooms used by the sick person, including the door handle, locking device, toilet seat, faucet, washbasin, adjacent walls and counter.

(source: https://www.cdc.gov/quarantine/air/managing-sick-travelers/ncov-airlines.html)

Are planes cleaned well enough to prevent coronavirus?
According to the CDC, airline crew should follow routine cleaning procedures if no symptomatic passengers are on board a flight. If there are symptomatic passengers, however, then the CDC has outlined enhanced cleaning procedures to follow in addition to the airline's routine steps, including cleaning:

  • - All surfaces within a six-foot radius of the ill passenger's location, such as their seat and seat belt, the surrounding carpet, armrests, tray tables, windows and overhead compartment handles.
  • - All bathrooms used by the sick person, including the door handle, locking device, toilet seat, faucet, washbasin, adjacent walls and counter.

(source: https://www.cdc.gov/quarantine/air/managing-sick-travelers/ncov-airlines.html)

What happens if the virus is identified in-market while I am there?
Relevant health authorities in each country are responsible for directing any response. Well known resorts also have strict international guidelines related to the management of many diseases.

Will I be quarantined by the resort or destination if I am sick?
Resort management may ask guests with symptoms or who complain of not feeling well to self-quarantine in their rooms until a medical assessment can be made. Responses such as quarantine are directed by the relevant health authorities in each country depending on situation.

Will my resort be quarantined if there is a confirmed case of the virus?
Responses such as quarantine are directed by the relevant health authorities in each country depending on situation. Resort management may ask guests with symptoms or who complain of not feeling well to self-quarantine in their rooms until a medical assessment can be made.

I’m concerned about people from impacted areas being on my flight/at the resort.
International airlines are enacting monitoring processes to identify individuals who may be exhibiting symptoms or traveling from areas with confirmed cases.

Basic health precautions are the best way to stay healthy including:

  • Cover your mouth and nose with a tissue when you cough or sneeze, then throw your tissue in the trash. This way you can prevent those near you from getting sick.
  • Wash your hands using soap for at least 20 seconds. Washing your hands often will help protect against germs. Use of alcohol-based sanitizer is also encouraged.
  • Avoid touching your eyes, nose or mouth, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. Germs often spread when a person touches something that is contaminated with germs and then touches the eyes, nose or mouth.
  • Clean frequently touched objects and surfaces, including doorknobs, keyboards and telephones, often to eliminate germs.

We recognize that the news about the coronavirus can be concerning and encourage you to avoid rumor and speculation by researching information on your own from credible sources, like the Centers for Disease Control and Prevention (https://www.cdc.gov) and the World Health Organization (https://www.who.int).

I think I was exposed to someone with the disease.
The CDC has specific instructions for individuals who believe they may have been exposed to COVID-19. Please visit https://www.cdc.gov for more information.

Discrimination statement.
We would like to remind travelers that assumptions about coronavirus impacting any individual should not be made based on appearance or behavior.

Booking vacation packages (general)

What reservation transactions can I make online?

The site enables you to search for flight and hotel availability, create your dream travel itinerary, email an itinerary, and confirm a reservation. You can also use the help/customer service section to retrieve and review your online reservation.

For additional information, you can also contact the Funjet Vacations support team at 888-558-6654. Vacation planning assistance is available every day of the week from 9AM to 12AM EST. For help with your current reservation, contact us Mon-Sat from 9AM to 7PM EST.

If you have a group of 10 or more guests, please contact 844-986-1097 Monday-Friday between 9AM and 7PM EST.

How do I search for a vacation?

Use the vacation search tool on the home page to search for a vacation package. After you enter your search criteria, the web site automatically searches for the best value-priced vacation package. You can then use the selection screens to customize a travel itinerary.

What are promotion codes, and how do I use them?

Funjet Vacations creates promotion codes to reward you with a specific discount amount, a percent discount, free or discounted items. You receive promotion codes through promotional emails, mailings, faxes, postcards, or listed in the deals section of our site. Type the promotion code exactly as it appears in the promo code field in the vacation search tool.

If you receive an error message when using a promotion code, please use the following tips:

  • Check the promotion code's restrictions for valid flight service, destinations, and travel date range.
  • Check your spelling or capitalization of the promotion code. The promotion code must appear the same as the advertised version when you enter it.

If you continue to experience difficulties using the promotion code, contact our customer care center (1-888-558-6654) or your preferred travel professional.

How important are the terms & conditions (terms and conditions)?

If you purchase a vacation online, you are subject to the terms & conditions, also called the terms and conditions. The terms & conditions are extremely important. They outline Funjet Vacations' policies and procedures. We encourage you to make a copy of the terms & conditions and read through them carefully. By confirming your reservation, you acknowledge that you have read and agree to the terms & conditions. For more information, click terms and conditions at the bottom of each screen.

Can I email others or myself my vacation itinerary before I confirm?

You can click email at the bottom of the package summary screen during the booking process to email yourself an itinerary quote before you confirm the reservation. This email includes the itinerary details for the vacation package you created. It is not a confirmation; the inventory and price are not confirmed and are subject to change at any time.

Can I change the sort order for flights, hotels, and cars?

Yes. Use the drop-down menu at the top of the select your flight screen to sort flights by price, stops, flight duration, time or carrier.

You can also use the drop-down menu at the top of the select your hotel screen to sort the hotels by price, name, rating, distance from the airport or location.

You can use the radio buttons on the select your car screen to sort the cars by price or brand.

Booking flights

What is the difference between Funjet charter/value flights and additional carriers?

Funjet Vacations' charter and value flights offer you the best vacation value with the convenience of nonstop flights from your city to the chosen destination. The flights depart and return on popular vacation days of the week allowing you to travel on 3, 4, 5, or 7 night vacations in most cases. Please see the Funjet Vacations flight schedule for more information on available cities, dates of departure for charter and carrier information. Additional carriers allows you to shop across over 15 major brands of airlines with daily flight service. The search includes special fares with your complete vacation purchase, saving you money and giving you the most flexibility in your vacation planning.

How do I book an air-only vacation package?

The vacation search tool on the home page allows you to select the type of vacation package you want. This includes an air and hotel package as well as flight-only or hotel-only packages. To search for an air-only package on Funjet's value flights, select the flight-only option in the build your vacation area of the search tool.

Important! Funjet Vacations offers air-only service to select destinations which are only available with Funjet's charter and value flights. These destinations can change on a seasonal basis. Please use our Funjet Vacations flight schedule to find the availability of this service.

Why did Funjet Vacations return different flight times than what I entered?

When you search for specific departure or return times using the advanced search option, the web site returns flight times based on the following criteria: first it searches for the best priced flights. Then it arranges those best-priced flights in order of the closest time to what you selected in the time preference menus for both departure and return.

Please note that if your preferred time does not appear, it may be that the air carriers do not have flights available that match your specified times.

Is it possible to upgrade to a first class seat (if available)?

To see if first class options are available on your flight, please contact our customer care team (1-888-558-6654). You may also request seat upgrades at the airport for an additional charge.

How do I book an infant?

According to airline regulations, an "infant" is a child under the age of two. Infants do not require an airline seat and can sit on the lap of an adult traveler while flying ("lap child"). If an infant is traveling with you and you do not purchase a seat for the infant, select the number of children traveling with you and then select IN from the drop-down menu that appears for the children's age.

For some international destinations, additional taxes may apply when you include an infant on the reservation. The airline may also issue a ticket for the infant traveler.

I would like my infant to have his/her own seat, how should I book it?

In the build your vacation search tool, select the number of children traveling with you and then select 1 as the age of the infant from the drop-down menu that appears.

Booking hotels and features

How do I book more than one room for a vacation?

To add more than one room to your reservation online, select the advanced search options within the build your vacation search tool. Under the return date information is a drop-down box for the number of rooms you would like on your reservation. Select the appropriate number of rooms and then select the number of adults and children for each room. Funjet will then automatically search and display hotels that are able to accommodate the number of people requested for each room. You can also choose to upgrade individual rooms when making your reservation online.

For additional assistance, please contact the Funjet Vacations customer care center (1-888-558-6654), or contact your preferred travel professional.

Funjet Vacations offers group travel arrangements, with a minimum of 10 passengers and 5 hotel rooms. Please contact your preferred travel professional for more assistance. Your travel professional can contact the Funjet Vacations' group department to book your vacation.

How do I make special room requests?

If you need to make a special room request,email Funjet Vacations, contact the Funjet Vacations customer care center (1-888-558-6654), or contact your preferred travel professional.

Pricing vacation packages

How do I find the lowest vacation price?

Use the tips in the list below to search for the best vacation price.

  • Check the great specials available in the deals section.
  • Compare midweek and weekend departure prices.
  • Price morning departures and late departures to find special pricing for off-peak travel times.
  • Price a vacation with a weekend stay-over.
  • Include the Funjet Vacations all-in-one travel protection in your itinerary when you purchase your vacation. All-in-one travel protection includes a lowest advertised price guarantee so that if the price of your vacation goes down after you've booked your vacation, you can receive the lower price.
  • Funjet also offers price match plus, which means we will match any competitor's price on the same vacation package before booking your vacation.

How do I know what the vacation price includes?

When you search for a vacation package, the availability prices always include the combined hotel and flight prices, any selected add-on prices, and all applicable air and hotel taxes and fees. The web site does not add any surprise taxes or fees to the air and hotel vacation prices when you confirm the reservation.Click here for information on taxes and fees, and to review a description of taxes and fees included and excluded from your vacation price.

Note:car prices do not include local state taxes, which are paid upon arrival at the car rental location at the airport in the destination. Car prices do not include extra day charges. Extra day charges may apply if your return flight is one hour (or more) later then the scheduled drop-off time for your rental car.

How far from my intended travel date can I price a vacation?

Normally, you can search for a vacation 330 days prior to departure. There may be some exceptions to this rule. Please try different date options if your vacation search is not successful. How do I find the amount of taxes and fees that are included in my vacation's search price? You may use the link at the bottom of the package summary screen to view a detailed breakdown of the amount of taxes/fees related to your vacation.

When I checked the vacation price yesterday it was lower than it is today. Why?

When you price a Funjet Vacation package, you are viewing live inventory. Because prices are based on many factors, including availability of rooms/room types, flights and demand for the packages, prices can fluctuate, even within minutes. As it is not uncommon for prices to fluctuate, Funjet Vacations suggests that you check out different flights or alternate dates for a lower fare that is still available. The only way to secure a vacation price is to pay for it in full.

Payment information

Am I able to apply a deposit on my vacation instead of paying in full at time of booking?

Yes, Funjet's book now, pay later plan allows you to hold your vacation with a deposit from as little as $50 down. The actual deposit amount required varies based on the airfare and hotel accommodations selected.

How can I book now, pay later?

Plan your vacation as usual, including any excursions, show tickets, tours, rental cars and other components you'd like. If you're traveling more than 2 months in advance and your vacation cost is higher than the required deposit amount, the book now, pay later option will appear on checkout step 3 in the final payment section:

  • Schedule your automatic final payment
    The amount to be scheduled will appear. Select a payment date more than 45 days before your departure date, and your credit card will automatically be charged on that date. If you've entered multiple credit cards for your initial deposit, select the corresponding number in the payment # field – a "1" in this box will charge the first credit card listed, "2" will charge the second credit card listed, and so on.
  • Schedule an email reminder
    If you'd like to make several payments over time, or charge the final payment on multiple credit cards, you can set up an email reminder. You must select a date that is more than 47 days prior to departure. This automated email will remind you to log in to the account you created during the booking process to enter credit card information and complete payment on your vacation. You may log into your account and apply multiple payments over time, or pay using multiple credit cards. Important! All payments must be completed no less than 45 days before departure.

What is Uplift Payment option?

A third party provider, Uplift, offers an affordable plan of 12 monthly payments based on the date you purchased your vacation package. It has the industry best interest rate based on your credit score with no hidden fees. Uplift has a quick and easy checkout, automatically charges your loan payments and will even send you monthly notices via text message when it charges you. This service is another way to help you take advantage of more great travel packages and you can choose this option when you are building your vacation. Visit Uplift’s Frequently Asked Questions page to learn more.

Does my vacation qualify for the book now, pay later plan?

If you're planning your vacation more than 2 months before travel, and your vacation cost meets the deposit requirements, you will qualify for the vacation payment plan. You will see deposit information on checkout step 3 of the reservation process if your vacation package meets the deposit requirements.

What if I don't want to use the book now, pay later plan?

You may pay for your vacation in full at time of booking. Simply change the payment amount in checkout step 3 to the total package price and your full payment will be processed when you complete your booking.

How are deposits calculated?

Deposits include a portion of both your air and hotel costs, plus the full cost of any show tickets, insurance, or other features you may select.

I'm booking 2 or more months in advance – why don't I see the book now, pay later option?

If you do not see the book now, pay later option, it generally means you're getting a great deal on your vacation! Sometimes the minimum deposit rules will cover your full air and hotel costs. This will most likely happen in situations like these:

  • You've selected a midweek stay when hotel rates can be lower than weekend rates
  • You've selected a hotel or flight that is on sale so the total price is lower than the minimum deposit

In addition, some special holiday or convention periods require full payment at time of booking.

Will change or cancellation penalties still apply if I use the vacation payment plan?

Yes. You will still be subject to all change or cancellation penalties outlined in the terms and conditions, as well as any supplier penalties should you wish to change or cancel your vacation.

What if I want to pay for some or all of my vacation before the automatic final payment date?

You are welcome to pay for some or your entire final amount due before the automatic final payment date. You can do this either by logging in to the account you created at time of booking or by calling us at 1-888-558-6654.

We will subtract these payments from your total amount due. If any balance remains after your interim payments, only the balance amount will be charged to your credit card – we will never overcharge you!

Are payments processed on a secure server? How do I know?

Yes, all Funjet Vacations payments process through a secure server. You know the server is secure by the little closed lock that appears at the bottom right of the Internet Explorer window. You can also see the "secure" url displayed briefly on the bottom left of the screen immediately after you click complete booking.

What taxes and fees do I have to pay?

Taxes and fees can include airport facility charges, federal taxes, state taxes, and government fees. The complete vacation package determines the fees and surcharges. The web site includes these fees in all vacation prices that appear on the selection screens. When you search using the vacation search tool, the prices you see in availability include the air and hotel taxes and fees when you book online.Click here for more information on taxes and fees to review a description of included taxes and fees. In some foreign destinations, there may also be additional nominal fees not included in the vacation package price. These fees are due upon arrival and must be paid at the airport before departure. For a listing of these fees, see the Funjet Vacations' terms and conditions.

Can I use more than one credit card to apply payment?

Yes. You can use up to four different credit cards for payment at the time of booking.

What happens when the web site rejects a credit card?

The web site rejects a credit card if the information is entered incorrectly, the credit card is invalid, or the credit card exceeds its limit. If one of these situations occurs, you immediately receive an error message. Contact the Funjet Vacations customer care center (1-888-558-6654) or your preferred travel professional for assistance.

Can I use a travel credit to pay for a reservation I booked online?

Yes. To apply a travel credit, first book your vacation package online and pay in full with your credit card. Then, send your travel credit and your new reservation number to the Funjet Vacations accounting team. After Funjet Vacations receives your travel credit, the accounting team refunds the value to your credit card. Send your travel credit information to:

Funjet Vacations
Attn: Refund Accounting
8969 N. Port Washington Rd.
Milwaukee, WI 53217

When I try to confirm my online booking, at the end of the reservations process it says that my address cannot be verified. Why?

Our system can only recognize your address if you enter it exactly as it appears on your credit card billing statement. Please refer to your credit card billing statement, and try entering your address again. If you continue to receive the "cannot verify address" message, email Funjet Vacations. On the form, select "Problems verifying credit card address for payment" from the subject drop-down menu. Funjet Vacations will contact you with further instructions.

Travel Credits

How do I pay with my Travel Credit?

At checkout, select 'Travel Credit' as the payment method. Then enter your original reservation number to apply your Travel Credits to your new reservation.

What are the Travel Credit details, restrictions and new booking policies?

Travel Credits*:

  • Are valid for travel commencing 12 months from date of issue of the Travel Credit.
  • Are non-refundable, non-transferable, not redeemable for cash, and must be used for travel commencing by expiration date.
  • Will be issued in the names of each passenger on the original reservation.

Travel Credits for bonus 25% (Rebook Now. Recharge Later):

  • Are valid for travel booked and travelled by 12/15/21.
  • Are non-refundable, non-transferable, not redeemable for cash, and must be used for travel commencing by expiration date.
  • Will be issued for the reservation and at least one passenger on the original booking must travel to redeem.

*Travel Credits are provided for all air-inclusive bookings without Travel Protection booked 6/1/20 and beyond. All Travel Protection Plus 100% Travel Credit and 50/50 Travel Credit options purchased 6/8/20 and beyond receive travel credit.

If I receive a Travel Credit, can I rebook and add Travel Protection on the next booking?

Travel Credits*:

  • Yes, there are no restrictions on the new booking. However, if you purchased the Travel Protection Cash Refund option on the new booking and subsequently cancel, the portion paid with a travel credit will be refunded as a travel credit.

Travel Credits for bonus 25% (Rebook Now. Recharge Later):

  • If you had Travel Protection Plus on the original booking, all Travel Protection Plus options are available when rebooking. If you did not have Travel Protection Plus on the original booking, you can only add the 100% Travel Credit Travel Protection option to the new booking.

*Travel Credits are provided for all air-inclusive bookings without Travel Protection booked 6/1/20 and beyond. All Travel Protection Plus 100% Travel Credit and 50/50 Travel Credit options purchased 6/8/20 and beyond receive travel credit.

How many Travel Credits can be used on a new reservation?

You can use Travel Credits from up to 2 reservations in one transaction.

What if I have airline credits to use?

If you want to take advantage of any airline credits listed above, you will need to call our Contact Center to book your trip.

Can I give my Travel Credits to someone else to use?

Travel Credits are non-transferable.

What is the expiration date for Travel Credits?

Travel must be completed by the Travel Credit expiration date provided at issuance. Any unused funds will expire on this date. Any airline credits are subject to the carrier's rules.

If my Travel Credit doesn't cover the full cost of my new trip, how do I pay the balance?

First, add your Travel Credit as your first form of payment, then select additional cards to pay remaining balance.

If my Travel Credit has a remaining balance after I purchase a new vacation, can I redeem the balance for a future trip?

Yes, the same Travel Credit rules and expiration dates apply, but you can use the remaining travel credit funds on a future trip.

Can I use my Travel Credits along with the Uplift payment option?

No.

Post-booking questions

How can I get a copy of the confirmation or my travel itinerary?

When you confirm an online reservation, the web site automatically sends you an email confirmation to the email address you entered on the checkout screen. In addition, within three days or less of full payment, Funjet Vacations sends a travel itinerary to the email address you provided. The travel itinerary can include confirmation numbers for hotel reservations and car rentals, destination information, dining options, contact information, and Funjet Vacations' policies. If you require another travel itinerary due to lost email or email address change, please contact Funjet Vacations customer care center (1-888-558-6654) or your preferred travel professional.

How do I retrieve my confirmed reservation?

The web site stores any existing and/or canceled reservations. You can use the customer service screen to access and review your reservations. Since your reservations are private, you must log in to access them.

Follow the steps below to access your reservations.

1. Hover over MY ACCOUNT and click Sign In in the top menu bar on the home page. If you did not create a log in for the web site, click Sign Up and create an account.

2. Click Retrieve a Reservation under the Customer Care information section on the left-hand side of the screen. Or select the My Vacations tab in the tabbed menu options. The look up your reservation screen opens.

3. Type the reservation number in the reservation number field, and click display reservation. If you called the Funjet Vacations' customer care center to make a reservation, the reservation agent created a login for you: your email address and a password. The reservation agent should share the login information with you before completing the reservation.

  • Select My Vacations in the tabbed menu. The web site displays a list of your existing and canceled reservations.
  • Click go next to the reservation or itinerary you want to access. The reservation confirmation screen opens.

What forms of personal identification do I need when I depart?

When you travel, you are required to provide identification to verify your identity as well as that of any of your traveling companions.

For domestic travel (inside the U.S.), travel to Puerto Rico or the U.S. Virgin Islands you need to carry a non-expired government-issued photo ID that matches the name on the reservation.

For international travel, for U.S. citizens must have a valid government-issued passport. Married or divorced women, who travel under any name other than that printed on their documentation, must supply a marriage license and/or divorce decree (a copy is acceptable). In addition, special requirements apply to children traveling with only one parent or without parents. For some international travel, countries may not permit entry without a valid return ticket and/or visa or other documentation. Please contact the local embassy or consulate for travel requirements and more information.

How do I modify my confirmed online reservation?

You cannot modify your confirmed online reservation through Funjet.com. To make changes to the reservation, email Funjet Vacations, contact the Funjet Vacations customer care center (1-888-558-6654), or contact your preferred travel professional.

Can I add passengers to a confirmed reservation?

You cannot add passengers to a confirmed reservation online. Please contact the Funjet Vacations' customer care center (1-888-558-6654) or your preferred travel professional to assist you in changing your reservation and the conditions of the purchase.

How do I request a refund?

Contact the Funjet Vacations' customer care center (1-888-558-6654) to cancel your reservation and request a refund.

For refund inquiries please use the contact information below:

Attention: Customer Services
8969 N Port Washington Rd
Milwaukee, WI 53201
Fax: 414-351-2831

How do I cancel my online reservation?

Contact the Funjet Vacations' customer care center (1-888-558-6654) to cancel your reservation and request a refund based on the terms and conditions of the vacation package. The customer care center is available to assist you 24 hours a day.

Important! Click bill of rights at the bottom of any screen to review Funjet Vacations' cancellation policies and penalties before you call to cancel a reservation.

Where can I find information regarding cancellation penalties?

You can click terms and conditions at the bottom of each screen or click on the terms & conditions on the checkout screen to review Funjet Vacations' cancellation policies.

Pre-travel questions

How early should I arrive at the airport?

On the day of travel, please call the airline directly to reconfirm flight times. Recommended airport check in will begin 2 hours prior to departure for domestic flights and 3 hours prior to departure for international flights.

What can I bring through security?

Air travelers may now carry liquids, gels and aerosols in their carry-on bag when going through security checkpoints. All liquids, gels and aerosols must be in three-ounce or smaller containers. All liquids, gels and aerosols must be placed in a single, quart-size, zip-top, clear plastic bag. Each traveler can use only one, quart-size, zip-top, clear plastic bag. For the most up-to-date information on prohibited and permitted items, please visit the transportation security administration website.

What are the checked baggage requirements?

Many airlines have a policy of charging travelers for checked baggage. Those charges are payable directly to the airline at the time of check-in; they are not included in the price of your Funjet Vacations getaway.

See a list of airlines and their current baggage fees

Finding a travel agent

How do I find a travel agent?

Click find an agent at the top of the homepage to find an agent in your area.

What is a Funjet Vacations 500 club travel agent?

The Funjet Vacations 500 club designation is reserved for those agencies that have become experts on the destinations and resorts that Funjet Vacations offers. The 500 club agencies not only sell more Funjet Vacations than anyone else, their extensive vacation planning expertise will help to ensure a wonderful travel experience for you and your family. Funjet Vacations encourages you to book with one of the 500 club agencies, so that you may reap all of the benefits that come from working with a skilled, dedicated travel professional.

Issues, errors, and support

I forgot my password. What do I do?

If you forget your password, Funjet Vacations can send you a reminder via email by following the steps below:
1. Click sign in on the top navigation bar.

2. Enter your email address and then click on the link to have your password emailed to you.

3. Funjet Vacations will email your login information to the email address you entered when you created your profile or confirmed your reservation.

What is a favorite? How do I add this web site to my favorites?

Your browser enables you to save links to web sites you visit most often. These links are known as your favorites. Favorites enable you to click a link instead of typing the web address every time you access a web site. There is an entire menu option dedicated to favorites on most web browsers.

Follow the steps below to add this web site to your favorites.
1. Open your internet browser, and type the web site's address in the address field.

2. Select add to favorites from the favorites drop-down menu on the top navigation bar. The add favorite box opens. Internet Explorer defaults to display the web site's name in the name field.

3. Select the folder where you want to include the web site, and click OK. Your browser adds the link to your favorites list.

My computer uses a pop-up blocker. Will this affect how I use this web site?

A "pop-up blocker" is software your computer uses to disable any advertisements or windows that may appear when you use the Internet. This web site uses some pop-ups to provide additional information and to allow you to email travel itineraries. However, you can still confirm reservations, even if your computer uses a pop-up blocker.

When I try to price or book a vacation online, I receive an error message. What should I do?

If you receive an error message, the system may be busy or there may be other network communication problems. Attempt the action again in a few minutes or at a time when the system might be less busy.

If you continue to receive an error message after several attempts, you can email Funjet Vacations. If sending an email, include as much information as you can, including origin and destination cities, travel dates, number of adult and child (ages 1-17) passengers, hotel preference, the specific error message, and the step in the process where the message appears.

For additional information, you can also contact the Funjet Vacations support team at 888-558-6654. Vacation planning assistance is available every day of the week from 9AM to 12AM EST. For help with your current reservation, contact us Mon-Sat from 9AM to 7PM EST.

Who do I contact if I need support or personal assistance?

For assistance, email Funjet Vacations, contact the Funjet Vacations customer care center (1-888-558-6654), or contact your preferred travel professional.

Prices include government taxes and fees, but do not include baggage fees. See Details.
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