Standing majestically on the shores of Riviera Maya, no expense was spared in creating this all-inclusive playground reserved exclusively for adults. Experience the ultimate in luxury at the Conde Nast award-winning Iberostar Grand Paraiso.  Here, personalized butler service fulfills every whim.  Dining is unforgettable.  A world-class spa melts the world away.  And each suite is, in a word, spectacular.  Stunning architecture, endless spoils, worlds of flavors and international delicacies await those fortunate enough to find themselves here.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 23 miles

Property Information

Year Built: 2006
Accessible rooms: 2
Floors: 3
Total rooms: 310

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Renovation of different areas at Iberostar Grand Paraiso. Hotel will remain closed during this period.
Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.


Spring Break Groups Policy  - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5.0 9789 reviews
  • 5.0 star tripadvisor rating
    Alexis

    Alexis is a wonderful helper. He resolved our issues with resort credits. He is friendly and accommodating. We were very pleased with our interactions. He is quite handsome and shared stories about his life and family. Our Amigo. Thank you Alexis!

    Jul 11, 2024
  • 5.0 star tripadvisor rating
    An amazing getaway!

    This resort is absolutely amazing! Being adult only absolutely makes a difference. We toured the rest of the resorts in the complex and the Grand is by far the best! It was not crowded at all, like the others and the amenities are top notch! We will definitely be returning.

    Jul 09, 2024
  • 5.0 star tripadvisor rating
    Great week!

    Upon arriving at the Iberostar Grand I was welcomed by Sacnite’ at the front desk. She checked me in and was very welcoming. Check in was a breeze and was quickly taken to my room. The resort is gorgeous and very clean. The staff work very hard to keep the resort clean and beautiful. Roman from the star friends was the next person that I met that day. He is awesome! He said hello to me every time he saw me and remembered my name after only telling him once. He did a great job at the pool and the Rhapsody Bar during karaoke night That was a lot of fun. Antonio and Daniel were great at the lobby bar, always remembered what you were drinking. Antonio was awesome at mixing the drinks and fun to watch. Everyone was welcoming and always spoke to you no matter what they were doing. The staff did a great job when the hurricane came through. They kept the pool open for us on Thursday until 4pm and then worked very diligently getting ready for it to come. They had the buffet up and open by ten the next morning which was amazing. The food was great. Not all of the restaurants were open every night and even the buffet was closed during my stay, but I just got a ride to Lindo and ate at their buffet. The staff work very hard everyday but always have a hola and smile to give you. Housekeeping was great too! My favorite workers were Antonio and Roman. Enjoyed my stay!

    Jul 07, 2024
  • 5.0 star tripadvisor rating
    Great service while dealing with a hurricane.

    Although we had a hurricane pass through, the hotel did a great job in keeping everyone safe. All was brought up to the speed the following day. All restaurants were not opened during our stay. Alexis was our concierge and he made our stay very welcoming and personable.

    Jul 07, 2024
  • 5.0 star tripadvisor rating
    Beautiful Resort!

    Overall, the resort was great! Service was exceptional and all the staff were amazing, especially the butlers Luis, Antonio and Alex (there were more, but we cannot remember their names). Unfortunately, we came during the hurricane and had to move rooms for our safety. While that was not ideal, we appreciate their concern for our safety. The maintenance and grounds crew did an exceptional job of cleaning the resort to get it back to its natural beauty in less than a day. The overall beauty of this resort is beyond words. It’s something you have to see for yourself to truly understand. The grounds crew and maid service were continuously working to ensure the landscape. The entertainment crew did a good job of keeping guests engaged and the shows were great! The food was excellent and the wait staff were top notch. The only negative was that the rooms were out of date. From my understanding, I believe they are planning a remodel in the near future, however.

    Jul 07, 2024